George Hill
Decatur,TX
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Klemet Service Center
05.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Transcriptionist
Speechpad Inc.
02.2020 - 11.2020
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Verified accuracy of transcribed material prior to finalization.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Maintained logs of incoming dictation projects and transcription records.
- Reviewed transcribed material for compliance with HIPAA requirements.
- Stayed current with industry terminology to provide accurate transcription services.
- Determined information to be included in reports
Education
Bachelor of Science - Food Sciences And Technology
Texas A&M University - Central Texas
Killeen, TX02.2018
Skills
- Account Updating
- Paperwork Processing
- Complaint Resolution
- Consultative Sales
- Data Collection
- Active Listening
- Stock Management
- Strategic Sales Knowledge
Timeline
Customer Service Representative
Klemet Service Center
05.2021 - Current
Transcriptionist
Speechpad Inc.
02.2020 - 11.2020
Bachelor of Science - Food Sciences And Technology
Texas A&M University - Central Texas
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