Experienced Customer Service Supervisor and Commercial Driver with 10+ years in customer service and logistics. Proven leadership, client relations, and problem-solving skills. Holds a NYS CDL Class B license with air brake and passenger endorsements. Dedicated to professionalism, safety, and exceeding expectations.
Work History
Supervisor Airport Customer Experience Specialist
4 Months
Block by Block | 04.2026 - Current
• Plan, assign, and review the work of Airport Customer Experience Specialist staff
• Ensure the welfare of passengers,ACES, airline tenets and the general public
• Promote safety and security to all Airport regulations
Supervisor JFK Airport New York
6 Months
ERMC Aviation | 10.2025 - 04.2026
Conduct daily roll call briefing on Airport operations
Implemented process of improvement to airport services and safety protocols
Oversaw daily operations and workflow supervision to enhance team efficiency