George Kross
Maryville,TN
Summary
Experienced customer service professional with a proven track record of delivering exceptional service. Skilled in interpersonal communication, time management, and problem-solving. Transitioning from a physically demanding role at the United States Postal Service, I am eager to apply my expertise in a new and challenging environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
City Mail Carrier
United States Postal Service
01.2014 - Current
- Sorted incoming mail efficiently to ensure accurate distribution
- Demonstrated physical endurance to handle demanding tasks throughout the workday
- Interacted with customers in a friendly and professional manner to address inquiries and requests
- Operated postal vehicles safely and adhered to all traffic regulations
- Executed mail delivery routes with precision and punctuality
- Managed time effectively to complete daily tasks and meet delivery deadlines
Medical Biller
UPA
08.2024 - 10.2024
- Delivered timely and accurate charge submissions.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Adhered to established standards to safeguard patients' health information.
Facilities Maintenance Technician
Denso Manufacturing
05.2008 - 01.2014
- Diagnosed and resolved electrical issues in various equipment and systems
- Repaired and maintained equipment to ensure optimal functionality
- Performed routine HVAC maintenance to uphold proper operation
- Adhered to safety protocols and procedures to promote a secure work environment
Education
Certificate of Completion - Medical Coding
Pellissippi St Community College
01.2024
Certification - Industrial Electricity
Tennessee Technology Center at Knoxville
01.2007
Skills
- Attention to detail
- Reading comprehension
- Address verification
- Load planning
- Documentation & recordkeeping
- Complaint resolution
- Client relations
- Route management
- Courteous demeanor
- Postal regulations
Certification
- Certificate of Completion in Medical Coding, 2024
- Certificate of Completion in Industrial Electricity, 2007
Timeline
Medical Biller
UPA
08.2024 - 10.2024
City Mail Carrier
United States Postal Service
01.2014 - Current
Facilities Maintenance Technician
Denso Manufacturing
05.2008 - 01.2014
Certification - Industrial Electricity
Tennessee Technology Center at Knoxville
Certificate of Completion - Medical Coding
Pellissippi St Community College
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