George Larsen
Bulls Gap,TN
Summary
Proven track record in enhancing customer relationships and sales outcomes, exemplified during tenure at Storm Guard of the Smokies. Leveraged exceptional problem-solving skills and sales development expertise to exceed targets. Demonstrated adaptability and a professional demeanor, achieving significant client satisfaction and business growth.
Overview
41
41
years of professional experience
Work History
Sales Associate
Storm Guard of the Smokies
Johnson City, TN
05.2024 - Current
- Engage customers to educate of companies offered services.
- Build rapport with customers to build lasting relationships.
- Conduct a full exterior home inspection to indentify current and potential problem areas.
- Assist customers with insurance claim filing process to payment.
- Working with insurance adjusters representing the home owner.
- Experience working in sales tracking software.
- Building retail estimate for home owners.
- Continued customer service building life long relationships.
Boiler Service Technician
Industrial Boiler & Mechanical
Chattanooga, TN
12.2020 - 05.2024
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Inventory control for shop and three service trucks.
- Branch safety representative. Weekly safety and job site toolbox meetings.
- Experience with pipe fitting and plumbing to include solder, threading, poly pipe.
- Electrical experience including wiring, multimeter, and reading diagrams.
- Sales to customers.
Manufacturing Technician
Mahle Engine Components
Morristown, TN
04.1998 - 12.2020
- Made sure that products were produced on time and are of good quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Performed daily maintenance and servicing of equipment to maintain smooth-running operations.
- Performed preventative maintenance and inspections on production machinery.
- Trained and supervised production staff in use of equipment and machinery.
- Researched and implemented new technologies to increase production efficiency.
- Assisted in design and fabrication of new machinery and equipment.
- Developed and implemented process improvement initiatives to maximize productivity.
- Installed and maintained manufacturing equipment according to manufacturer specifications.
- Utilized CAD/CAM software to develop and modify manufacturing processes.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Performed in-depth analysis of manufacturing processes, identifying areas for improvement and cost savings.
- Collected and reviewed engineering data to assess needs and recommend solutions.
- Evaluated employee performance and equipment organization to assess and improve plant operations.
- Performed general equipment maintenance and repair to minimize downtime.
- Assisted engineers in developing, building, and testing prototypes and products.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
- Reviewed blueprints and job specifications to plan completion and estimate project costs.
- Reviewed production schedules and streamlined processes.
- Scheduled preventive and predictive maintenance actions based on failure analysis.
- Managed quality assurance initiatives.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
- Prepared reports and technical documentation of day-to-day production processes.
- Investigated processes to develop maps and determine optimal improvement approaches.
- Mapped process workflows to enhance understanding of procedures.
- Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
- Inspected products and machines to maintain quality and efficiency.
- Supervised up to 25 personnel over six cost centers.
- Production scheduling for six cost centers.
- Resolved issues quickly to maintain productivity goals.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
- Coordinated project workflows for departments.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
- Troubleshot equipment to reduce service calls and downtime.
- Kept accurate and detailed records of personnel progress and productivity.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Established clear priorities and production quality standards.
- Clear understanding on OHSA, TOHSA, and waste management regulations.
Warehouse Supervisor
J W Allen
Morristown, TN
09.1992 - 05.1998
- Revised and developed procedures to reduce risk and achieve compliance.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and receiving, distribution and workplace safety.
- Kept detailed records of inventories and merchandise inventory transactions.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Supported production workers in meeting goals without compromising safety and compliance.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Law Enforcement K-9 Police Officer
Untied States Air Force
Military Service
06.1983 - 07.1992
- Filled out documentation for each shift on time and with no errors.
- Thoroughly analyzed criminal information and processed crime scenes.
- Checked vehicle equipment for proper functioning prior to use.
- Assisted in special investigations and crime prevention programs.
- Obtained information from arrested subjects to conduct debriefings.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Conducted searches of individuals, vehicles and premises.
- Monitored traffic violations, issuing citations as necessary.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Trained other officers in firearms and self-defense tactics.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Handled citation and traffic violation paperwork.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Monitored criminal activity in community to identify suspicious activity.
- Responded to emergency calls to provide assistance to citizens in need.
- Provided testimony in court proceedings.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Daily care and training of K9 dog.
- Experience in narcotic and explosive K9 handling and training.
- Unit training NCO for 120 personnel.
- K9 kennel training NCO for 12 dog kennel.
- Flight vehicle safety NCO for 18 vehicles.
- Supervisor of 12 Law Enforcement personnel.
- Desert Storm Veteren.
Education
Associate Of Criminal Justice - Criminal Justice
CCAF
Untied States Air Force04.1992
Skills
- Order Processing
- Sales Development
- Client Account Management
- Contract Preparation
- Inventory Control
- Upselling
- Business Development
- Payment Processing
- Promotional support
- Product Sales
- Customer Needs Assessment
- Policy and Procedure Adherence
- Sales Strategies
- Conflict Resolution
- Client Service
- Problem-solving skills
- Sales Pipeline Management
- Exceptional customer service
- Product Recommendations
- Merchandising understanding
- Goal-Oriented
- Relationship selling
- Professional Demeanor
- Product Promotions
- Problem-Solving
- Cleaning techniques
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Multi-tasking strength
- Sales expertise
- Persuasion techniques
- Sales Forecasting
- Reliable and punctual
- Money Handling
- Dispute Mediation
- Outgoing Personality
- Meeting deadlines
- Sales Training
- Teamwork and Collaboration
- Verbal/written communication
- Shipment Processing
- Inventory Tracking
- Sales Goals Attainment
- Listening Skills
- Adapt to diverse groups
- Cold-calling
- Customer Service
- Excellent people skills
- Strategic Planning
- Time Management
- Building rapport
- Relationship Building
- Complex Problem-Solving
- Project Management
- Operational and Safety Procedure Writing
Timeline
Sales Associate
Storm Guard of the Smokies
05.2024 - Current
Boiler Service Technician
Industrial Boiler & Mechanical
12.2020 - 05.2024
Manufacturing Technician
Mahle Engine Components
04.1998 - 12.2020
Warehouse Supervisor
J W Allen
09.1992 - 05.1998
Law Enforcement K-9 Police Officer
Untied States Air Force
06.1983 - 07.1992
Associate Of Criminal Justice - Criminal Justice
CCAF