George Legler
Casselberry,FL
Summary
Dynamic Automotive Service Manager with a proven track record at AMSI Porsche South Orlando, excelling in customer relationship management and team leadership. Achieved a near-perfect CSI record while driving significant improvements in service efficiency and technician performance. Skilled in performance evaluation and adept at resolving customer disputes effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
AMSI Porsche South Orlando/Central Florida Lincoln
Orlando, FL
02.2021 - 08.2025
- Achieved near-perfect CSI record monthly, driving customer satisfaction improvements.
- Supervised service department operations to ensure optimal efficiency.
- Managed team of technicians, offering guidance for complex repairs.
- Conducted performance evaluations to identify staff improvement areas.
- Enforced compliance with safety regulations and industry standards.
- Resolved customer disputes by addressing concerns and providing solutions.
- Monitored shop productivity reports to assess goal attainment.
- Analyzed repair orders to identify trends in vehicle issues and costs.
Assistant Service Manager
Mercedes North Orlando
Sanford, FL
07.2020 - 02.2021
- Achieved CSI and sales goals consistently each month.
- Completed certification requirements for Mercedes vehicles.
- Assisted in managing daily operations of service department for timely vehicle repairs.
- Exceeded monthly sales targets by effectively upselling additional services and maintenance packages.
Automotive Service Drive Manager
Audi North Orlando
Sanford, FL
02.2012 - 07.2020
- Achieved top performer recognition for eight consecutive years.
- Attained highest customer satisfaction index scores in region.
- Secured highest sales and gross profit per repair order.
- Earned Master Audi Certification, demonstrating advanced knowledge and skills.
- Placed 7th in Audi's National Twin Cup Challenge, showcasing competitive excellence.
- Trained new hires to ensure quality service and operational efficiency.
Assistant Service Manager
Lexus of Orlando
Winter Park, FL
02.2008 - 02.2012
- Led Kaizen department to develop innovative policies for dealership modernization.
- Maintained high customer satisfaction index scores through effective service practices.
- Achieved high sales volume and increased hours per repair order.
- Trained new hires on operational procedures and customer engagement techniques.
- Coordinated service operations to enhance customer satisfaction and efficiency.
Store Manager
Goodyear
Longwood, FL
10.2006 - 01.2008
- Achieved 96% increase in store profit within one year through effective sales strategies.
- Sold highest volume of tires in district during 12-hour tire sale event.
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Conducted daily team meetings to align on goals and track progress.
- Oversaw staff training and development to enhance team performance.
- Maintained accurate inventory records to optimize stock levels.
- Collaborated with corporate teams on marketing initiatives and store events.
- Conducted regular safety audits to ensure a secure shopping environment.
Education
Automotive Business Management - Associate's Degree
Seminole State
Lake Mary, FL06.1993
Skills
- Customer relationship management
- Performance evaluation
- Team leadership and building
- Dealership operations
- Employee coaching and training
- Decision-making and administration
- Reporting and analysis
Certification
- Master Audi Certified, 01/01/18, Present, completed and passed all Audi training classes and tests
- ASE Automobile Service Consultant Certification, Active
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Top Producer of the year
- Placed 7th in Audi's National Twin Cup Challenge, showcasing competitive excellence
Timeline
Automotive Service Manager
AMSI Porsche South Orlando/Central Florida Lincoln
02.2021 - 08.2025
Assistant Service Manager
Mercedes North Orlando
07.2020 - 02.2021
Automotive Service Drive Manager
Audi North Orlando
02.2012 - 07.2020
Assistant Service Manager
Lexus of Orlando
02.2008 - 02.2012
Store Manager
Goodyear
10.2006 - 01.2008
Automotive Business Management - Associate's Degree
Seminole State
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