George Mathis
West Columbia,SC
Summary
Member Services Representative with many years in fast-paced customer service and stressful environments. Personable and professional under pressure.
A motivated individual, looking to enhance abilities while contributing to the company's growth.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Member Service Representative
South Carolina State Credit Union
Columbia, SC
09.2026 - Current
- Assisted members with account inquiries and transaction requests.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Responded promptly to emails from members seeking assistance.
- Maintained accurate member records in the credit union's database system.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
Shift Leader
Zaxby's
West Columbia, SC
08.2023 - 09.2025
- Shift Leader at Zaxby's Restaurant with team leadership experience and staff development.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Great with customers and adjusting to any task, I successfully trained new employees and enhanced team performance under pressure.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Making sure that the store is smooth running and clean at all times.
- Diplomatic and fair
- Team leadership
- POS system operation
- Equipment troubleshooting
- Staff development
Education
High School Diploma -
Brookland Cayce High School
Cayce, SC 08.2019 - 06.2023
Skills
- Customer inquiries
- Payment processing
- Account management
- Team leadership
- Staff development
- Team supervision
- Equipment troubleshooting
- Strategic thinking
- Diplomatic and fair
Timeline
Member Service Representative
South Carolina State Credit Union
09.2026 - Current
Shift Leader
Zaxby's
08.2023 - 09.2025
High School Diploma -
Brookland Cayce High School
08.2019 - 06.2023