George Mims
Fort Myers,FL
Summary
Leadership and management experience to include team building, coaching, and mentoring skills. Verifiable record of successful marketing, sales, and operation leadership in an office environment. Works effectively in a fast paced, ever changing environment. Has solid multi-tasking skills along with the ability to meet deadlines.
Overview
12
12
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental
Fort Myers, FL
11.2022 - Current
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Implemented new scheduling systems, improving resource allocation and staff utilization
- Analyzed performance metrics, identifying opportunities for process improvements and cost savings.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Reduced overhead costs through diligent budget management and resource allocation.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Increased patient satisfaction by improving appointment scheduling and wait times.
Office Manager
Mcgregor Dental
Fort Myers, FL
09.2018 - 09.2022
- Led a team of 9 staff members and 2 dentists, ensuring smooth day-to-day operations of the dental practice.
- Oversaw front and back office functions, including patient flow, scheduling, and treatment coordination.
- Accurately processed payroll and maintained employee records.
- Built and maintained strong relationships with dental supply reps to ensure timely ordering and restocking of clinical materials and office supplies.
- Handled dentist credentialing and recredentialing with dental insurance providers, ensuring compliance with all payer requirements.
- Reviewed Explanation of Benefits (EOBs), accurately posted insurance payments, and resolved discrepancies as needed.
Dental Office Receptionist
Town Care Dental
Fort Myers, FL
01.2017 - 09.2018
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between dental staff and patients, ensuring clarity and timely responses.
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
Head Coach/choreographer
Top Gun All Stars
01.2014 - 07.2018
- Trained athletes of all ages and skill levels in essential cheerleading techniques, including stunting, tumbling, jumps, and performance.
- Traveled across the state to lead cheer camps and choreograph routines for various gyms, schools, and universities.
- Designed and taught original routines tailored to team strengths, competition standards, and event requirements.
- Promoted athlete development through structured coaching, positive reinforcement, and individualized instruction.
Payment Posting Escalation Specialist
21st Century Oncology
03.2014 - 08.2016
- Accurately posted specialty payments, ensuring alignment with payer contracts and identifying discrepancies for timely resolution.
- Investigated and escalated payment variances, denials, and underpayments in accordance with internal procedures and compliance standards.
- Collaborated with management on special billing and reconciliation projects, contributing to improved revenue cycle efficiency.
- Provided cross-functional support during staff absences to maintain consistent workflow and meet departmental deadlines.
- Maintained strict confidentiality and adhered to HIPAA and company policies when handling proprietary patient and financial information.
Education
High School Diploma -
Island Coast High School
Cape Coral, FL06-2011
Skills
- Building a rapport with team
- Open Communications skills
- Effective time management and task prioritization
- Proficient in Dentrix
- Administrative support
Timeline
Practice Manager of Operations
Heartland Dental
11.2022 - Current
Office Manager
Mcgregor Dental
09.2018 - 09.2022
Dental Office Receptionist
Town Care Dental
01.2017 - 09.2018
Payment Posting Escalation Specialist
21st Century Oncology
03.2014 - 08.2016
Head Coach/choreographer
Top Gun All Stars
01.2014 - 07.2018
High School Diploma -
Island Coast High School