Michele' Kogelmann
Greendale ,WI
Summary
Dynamic Practice Manager of Operations with a proven track record at Heartland Dental- Deerwood Orthodontics, enhancing operational efficiency and fostering a positive workplace culture. Expert in business operation management and team building, successfully implemented electronic dental record systems, boosting revenue and efficiency. Skilled in HIPAA compliance and strategic business planning, with a focus on achieving superior patient retention rates.
Overview
23
23
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental- Deerwood Orthodontics
05.2019 - Current
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Converted practices to electronic dental record systems, ensuring accurate patient data tracking and reduced errors.
- Collaborated with providers to develop targeted marketing strategies that attracted new patients while retaining existing ones.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Provided supervision and management to team of support personnel.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Practice Manager of Operations
American Dental Partners- ForwardDental
05.2002 - 05.2019
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels for sedation patients.
- Scheduled implant surgeries, managed pre-certifications and verified insurance coverage.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
Education
No Degree - Equine Science
Lakeshore Technical College
Cleveland, WI06-1990
High School Diploma -
Greendale High School
Greendale06-1988
Skills
- Employee performance
- Strategic business planning
- Business operation management
- HIPAA and OSHA regulations
- Strong Customer Service
- Problem-solving abilities
- Multitasking
- Operational Efficiency
- Training and mentoring
- Team building
- Professionalism
- Performance monitoring
Timeline
Practice Manager of Operations
Heartland Dental- Deerwood Orthodontics
05.2019 - Current
Practice Manager of Operations
American Dental Partners- ForwardDental
05.2002 - 05.2019
No Degree - Equine Science
Lakeshore Technical College
High School Diploma -
Greendale High School
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