Valerie Evans
Locust Grove,GA
Summary
Seasoned Operations Manager and talented leader with 19 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Manager of Operations
Dentistry For Children
2023.10 - Current
- Streamlined human resources functions such as recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Developed strategic partnerships with vendors to secure competitive pricing on supplies and services.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Reduced overhead costs through diligent budget management and resource allocation.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Ordered all office supplies and kept check on inventory levels.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Supervised team of 40 plus office personnel.
Operations Manager
Lowes Home Improvment
2004.03 - 2023.09
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
Education
High School Diploma -
Continental Academy
FloridaSkills
- Operational Efficiency
- Business Analysis
- Staff Development
- Workflow Optimization
- Employee performance
- Strategic business planning
- Schedule Management
- Payroll Administration
- Supplies Ordering
- Budgeting expertise
- Excellent Communication
- Critical Thinking
- Decision-Making
- Patient Care Assessment
- Professionalism
- Employee Recruitment and Hiring
Certification
- Expanded Functions Dental Assistant 2021
Timeline
Practice Manager of Operations
Dentistry For Children
2023.10 - Current
Operations Manager
Lowes Home Improvment
2004.03 - 2023.09
High School Diploma -
Continental Academy
- Expanded Functions Dental Assistant 2021
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