George Monroe
Lugoff,SC
Overview
13
13
years of professional experience
Work History
Flight Chief, Cyber Operations
Shaw Air Force Base, South Carolina Shaw Air Force
, South Carolina
02.2022 - Current
- Assessed individual skills for 7 workcenters delegating daily tasks based on strengths.
- Managed professional growth and development of 60 enlisted personnel by scheduling training and managing CBT schedules.
- Managed test equipment and facilities valued at $40Million.
- Prepared and distributed instructions and policy updates to all active crew before departing.
Noncommissioned Officer in Charge
USAF
03.2017 - 09.2018
- 1 yr 7 mos Spangdahlem Air Base, Germany Spangdahlem Air Base, Germany
- Quality Assurance / Communications Squadron Quality Assurance / Communications Squadron
- Handled administrative requirements, maintained records and submitted operational reports.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Managed all aspects of administrative and personnel needs of ground supply operations.
Supervisor, Quality Assurance
USAF
09.2015 - 03.2017
- 1 yr 7 mos Spangdahlem Air Base, Germany Spangdahlem Air Base, Germany - Maintained Evaluation program; making sure communication system installations and contracts occurred within guidelines of applicable policies
- Provided subject matter expert advice during deficiency analysis, reports and resolution capability
- Identified root causes and possible solutions for analyzed challenges in systematic procedures backing a $50M network
- Completed inspections, trained additional Quality Assurance Representatives, evaluated personnel technical skills, audited assessments
- Maintained Evaluation program; making sure communication system installations and contracts occurred within guidelines of applicable policies
- Provided subject matter expert advice during deficiency analysis, reports and resolution capability
- Identified root causes and possible solutions for analyzed challenges in systematic procedures backing a $50M network
- Completed inspections, trained additional Quality Assurance Representatives, evaluated personnel technical skills, audited assessments.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Performed annual evaluations and reviews for large staff of employees.
- Interviewed, hired and trained new employees for production positions.
- Monitored workshop work flow for over 50 employees.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cyber Infrastructure Supervisor
USAF
06.2014 - 08.2015
- 1 yr 3 mos Spangdahlem Air Base, Germany Spangdahlem Air Base, Germany -Supervised personnel; maintained $6.7M network infrastructure with 10 Information Transport Nodes and 600 facility nodes used by 5.7K users
- Maintained/configured Cisco Unified Call Managers supporting 4.5K Voice over Internet Protocol devices
- Upgraded Internetwork Operating System for Cisco network devices; removed 2.4K cyber vulnerabilities
- Upgraded Tandberg Video Teleconference suite
- Managed Communications Security program
- Produced Emissions Security assessment
- Supervised personnel; maintained $6.7M network infrastructure with 10 Information Transport Nodes and 600 facility nodes used by 5.7K users
- Maintained/configured Cisco Unified Call Managers supporting 4.5K Voice over Internet Protocol devices
- Upgraded Internetwork Operating System for Cisco network devices; removed 2.4K cyber vulnerabilities
- Upgraded Tandberg Video Teleconference suite
- Managed Communications Security program
- Produced Emissions Security assessment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
Plans and Program Manager
USAF
02.2012 - 06.2014
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
Craftsman / Air Control Squadron Theater Deployable Communications Craftsman / Air Control Squadron
Deployable
02.2012 - 06.2014
- Spangdahlem Air Base, Germany Spangdahlem Air Base, Germany - Developed communications requirements and executed time sensitive requests to implement plan of action for $170M Air Control System
- Coordinated strategic plans development with different agencies worldwide
- Integrated new Everything over Internet Protocol tactical communications suite and system upgrades
- Engineered 28 communications operations; reserved satellite access and network access authorizations across three continents
- Oversaw radio upgrade for agencies; coordinated test frequency authorizations, overhauled $3.5M system
- Representative for North Atlantic Treaty Organization planning conference; designed Joint Coalition Network, secured role in 35 nation command, control, communications, computers event
- Selected to lead 6 member team during 20 day U.S
- European Command event; configured network with Multiplexer, Bulk Encryption, Radio Frequencies and Access nodes supporting 1.5K customers
- Developed communications requirements and executed time sensitive requests to implement plan of action for $170M Air Control System
- Coordinated strategic plans development with different agencies worldwide
- Integrated new Everything over Internet Protocol tactical communications suite and system upgrades
- Engineered 28 communications operations; reserved satellite access and network access authorizations across three continents
- Oversaw radio upgrade for agencies; coordinated test frequency authorizations, overhauled $3.5M system
- Representative for North Atlantic Treaty Organization planning conference; designed Joint Coalition Network, secured role in 35 nation command, control, communications, computers event
- Selected to lead 6-member team during 20 day U.S
- European Command event; configured network with Multiplexer, Bulk Encryption, Radio Frequencies and Access nodes supporting 1.5K customers
- Theater
Communications Apprentice / Combat Communications Theater Deployable Communications Apprentice / Combat Communications
Theater Deployable
08.2010 - 02.2012
- 1 yr 7 mos Spangdahlem Air Base, Germany Spangdahlem Air Base, Germany - Installed, configured, operated tactical communications equipment supporting Secret Internet Protocol Router Network, Non-classified Internet Protocol Router Network, Signal Multiplexing and Voice & Data networks
- Selected to direct team, established 6 circuits, $4.3M radio relay site
- Established Analog Voice & Digital Data circuits for Direct Access Telephony Lines
- Programmed and Maintained Promina Multiplexer
- Programmed and Maintained Cisco Network Routers and Network Switches
- Focused on process improvement, revised maintenance schedule saving 120 man-hrs annually
- Completed acceptance inspections on inbound/outbound $3.8M communication systems
- Trained new personnel on Tactical Equipment
- Installed, configured, operated tactical communications equipment supporting Secret Internet Protocol Router Network, Non-classified Internet Protocol Router Network, Signal Multiplexing and Voice & Data networks
- Selected to direct team, established 6 circuits, $4.3M radio relay site
- Established Analog Voice & Digital Data circuits for Direct Access Telephony Lines
- Programmed and Maintained Promina Multiplexer
- Programmed and Maintained Cisco Network Routers and Network Switches
- Focused on process improvement, revised maintenance schedule saving 120 man-hrs annually
- Completed acceptance inspections on inbound/outbound $3.8M communication systems
- Trained new personnel on Tactical Equipment.
Apprentice, Network Adminstrator
USAF
05.2007 - 01.2010
- Tinker Air Force Base, Oklahoma Tinker Air Force Base, Oklahoma - Configured $5.2M tactical communications equipment
- Operated systems through troubleshooting, repair, diagnostics and performance analysis - Configured Cisco Voice over Internet Protocol dial-peers with FXS/FXO
- Performed critical firmware upgrades for Encryption equipment
- Upgraded software for Network devices worth $679K
- Completed Preventive Maintenance Inspections on equipment
- Installed and terminated Category 5 cable
- Spliced/Hot-melted Fiber Optical strands
- Radio Frequency Module and Antenna setup.
- Prepared worksite by setting up required tools and supplies.
- Positioned and held materials for senior professionals to complete work.
- Provided knowledgeable, friendly service to increase customer retention.
- Helped to install systems, components and construction materials into new and remodeled buildings.
- Followed safety protocols to avoid accidents.
- Moved items and tools from truck to work locations.
Education
Bachelor of Arts - Computer Networks & Cybercesurity
University of Maryland Global Campus
Largo, MD05.2022
Associate of Arts - Electronic Systems Technology
Community College of The Air Force
Montgomery, AL05.2012
Skills
- Air Force
- Organizational leadership
- National security
- Documentation skills
- Data security
- Recordkeeping requirements
Timeline
Flight Chief, Cyber Operations
Shaw Air Force Base, South Carolina Shaw Air Force
02.2022 - Current
Noncommissioned Officer in Charge
USAF
03.2017 - 09.2018
Supervisor, Quality Assurance
USAF
09.2015 - 03.2017
Cyber Infrastructure Supervisor
USAF
06.2014 - 08.2015
Plans and Program Manager
USAF
02.2012 - 06.2014
Craftsman / Air Control Squadron Theater Deployable Communications Craftsman / Air Control Squadron
Deployable
02.2012 - 06.2014
Communications Apprentice / Combat Communications Theater Deployable Communications Apprentice / Combat Communications
Theater Deployable
08.2010 - 02.2012
Apprentice, Network Adminstrator
USAF
05.2007 - 01.2010
Bachelor of Arts - Computer Networks & Cybercesurity
University of Maryland Global Campus
Associate of Arts - Electronic Systems Technology
Community College of The Air Force