George Naye
Colorado Springs CO,CO
Summary
Dynamic leader and skilled barista with proven expertise in beverage knowledge and staff supervision, honed at The Broadmoor and other esteemed venues. Excelled in enhancing operational efficiency and customer loyalty through innovative menu development and effective team leadership. Achieved significant improvements in customer satisfaction and repeat business by fostering a culture of excellence and accountability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Fatbee Cafe Colorado
3230 Centennial Blvd
03.2022 - 01.2023
- Memorized ingredients and recipes for a wide variety of specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, thorough cleanliness and sanitation of space.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Banquet Server
The BROADMOOR, Diamond Resort
1 Lake Avenue
04.2023 - 04.2024
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Barista
BlkMgk
Colorado Springs, CO
10.2023 - 08.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
F&B Supervisor
The Mining Exchange Hotel
Colorado Springs, CO
08.2024 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Boosted revenue through effective upselling techniques and promotion of special menu items or events.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Education
High School Diploma - General Education
Home School
Colorado Springs, CO01.2022
Skills
- Proper Storage Procedures
- Customer Loyalty
- Operational Efficiency
- Efficient Service
- Beverage knowledge
- Staff Supervision
Certification
Food Handler Certification
Timeline
F&B Supervisor
The Mining Exchange Hotel
08.2024 - Current
Barista
BlkMgk
10.2023 - 08.2024
Banquet Server
The BROADMOOR, Diamond Resort
04.2023 - 04.2024
Barista Shift Lead
Fatbee Cafe Colorado
03.2022 - 01.2023
High School Diploma - General Education
Home School