George Pagan
Las Vegas,NV
Summary
Proactive Server with extensive experience managing multiple tables and ensuring prompt service. Skilled in using POS systems, collaborating with team members, and maintaining a professional environment. Known for exceptional customer service, hospitality expertise, and effective dispute resolution, bringing a strong focus on customer satisfaction and efficient workflow.
Overview
5
5
years of professional experience
Work History
Server
Lolos Chicken and Waffles
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Barcelona Wine Bar
05.2020 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Health
Georgia State University
Atlanta, GA08-2021
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Timeline
Server
Lolos Chicken and Waffles
03.2024 - Current
Manager
Barcelona Wine Bar
05.2020 - 08.2022
Associate of Arts - Health
Georgia State University
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