George Quintana
El Paso,Tx
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
GC Services
03.2011 - 09.2019
- I have been an employee at GC Services since March, 2013, I work for an electric company named Florida Power & Light
- What I do on a daily basis is explain to the companies customers there electric statement also assisting them with other needs they may have, such as power outage reports, service connect and service disconnect, payment extensions and more
- I have to follow the company policy and also try to help out the customer with their request
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- I do get along with all my co-workers never had any problem with that at any job.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
HGS
11.2019 - 10.2021
- I handle inbound calls for an insurance company called Meritain Health
- I help medical providers with Medical, Dental or Vision Benefits for members and also handle claim calls for payments
- I take on average about 65-80 calls a day and notate every account with information I have provided to help the client.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Allstate Insurance Co
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- I assist customers with billing inquiries, payments, updating policy information such as adding/removing vehicles, explaining their bill in detail to insure they understand and claim information.
- Occasionally I will do outbound work, by reaching out to customers regarding their claim status and helping them restore their lives to what it was before, by helping them move their claim forward.
- Making sure I handle all my task in a timely manner, and reaching out to other company’s or businesses so the customer can have an effortless experience.
- I handle about 30-50 calls a day.
Education
N/A - Music Education
El Paso Community College
El Paso, TXHigh School Diploma -
Bel Air High School
El Paso, TX06.2009
Skills
- Account Management
- Customer Service
- Microsoft Windows
- Call Center Operations
- Professional Telephone Demeanor
- Microsoft Internet Explorer
Musician
On my spare time, I enjoy playing live music concerts, I enjoy seeing people smile and having fun. Ive been playing music since high school and college.
Timeline
Customer Service Representative
Allstate Insurance Co
10.2021 - Current
Customer Service Representative
HGS
11.2019 - 10.2021
Customer Service Representative
GC Services
03.2011 - 09.2019
N/A - Music Education
El Paso Community College
High School Diploma -
Bel Air High School
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