GEORGE RAMIREZ
Sunnyvale,CA
Summary
With 10+ years of customer service and public relations experience, I offer extensive expertise. As a proficient bilingual technical agent fluent in English and Spanish, I possess comprehensive knowledge of OSHA safety guidelines and machinery. Thriving in collaborative team settings, I consistently approach projects with a sense of ownership. Throughout my career, I have consistently provided top-notch strategic solutions to conquer obstacles and propel business expansion.
Overview
18
18
years of professional experience
Work History
Housekeeping Supervisor
EBS Group at Department of Veterans Affairs
Palo Alto, CA
01.2023 - Current
- Routinely inspects assigned areas to ensure timely accomplishment of employee assignments, sanitation levels are maintained, and equipment is properly cared for
- Also performs the full range of housekeeping duties
- Cleaned patient rooms, nursing units, surgical areas, administrative offices, and laboratory areas
- Duties included mopping, disinfecting, scrubbing, vacuuming, polishing floors with machines, and addressing hospital spills
- Occasionally, attends in-service training that include updates on policy companies, new equipment training demonstrations, and discussion of complaints made by patients or hospital staff
- Communicates instructions from the Supervisor to employees and validates the completion of the work assigned
- Reports progress of employees to the Supervisor and makes recommendations as necessary
Machine Operator
Custom Pad & Partition Inc.
Santa Clara, CA
01.2020 - 10.2020
- Assisted in installation, maintenance, and repair of machinery
- Operates tools in order to aid in the manufacturing process
- Works with others in order to ensure that equipment is in proper working order
- Performs periodic checks on equipment and solve problems as detected
- Observes and follows company safety rules and regulations
- Follows strict safety procedures and guidelines to minimize risk of accidents or injuries
- Appropriate knowledge of PPE
- Shipped and received packages
Customer Service Representative
TransPak
San Jose, CA
03.2017 - 03.2018
- Assisted with cashier duties, handling all customer transactions, including processing purchases, providing change, and issuing receipts
- Assisted with bill payments, records organization and preparation, and other office duties to support financial and accounting operations
Supervisor/Cashier
Harv’s Carwash
Mountain View, CA
02.2009 - 01.2011
- Managing other cashiers, ensuring cash register cash-outs are accurate, creating documents, recruiting, and training new staff, resolves customer issues, and provides support to other managers, staff, and customers
Customer Service Representative
Smart & Final
Mountain View, CA
01.2007 - 01.2009
- Inventory management, stocking, and merchandising, working as a cashier, resolving customer issues, understanding current and new products, managing large amounts of incoming phone calls, generates sales leads, identifies, and assess customers’ needs to achieve satisfaction, builds sustainable relationships and trust with customer accounts through open and interactive communication
Education
High School - Advanced Math and English
Monta Vista High School
Cupertino, CA01.2006
High School -
Homestead High School
Cupertino, CA01.2006
Skills
- Cleaning and sanitation
- Staff scheduling
- Cleaning techniques
- Training and mentoring
- Health and safety compliance
- Staff training and development
- Vacuuming and sweeping
- Customer relationship management
- Chemical handling
- Folding clean laundry
- Window cleaning
- Waste disposal
- Housekeeping
- Room inspection
- Mopping and buffing floors
- Timekeeping
- Problem-solving
- Staff training
Professionalreferences
- Mary Alvarado, (650)-559-4449, Former Supervisor
- Veronica Topete, (408)-480-0133, Former Mentor/Trainee
Timeline
Housekeeping Supervisor
EBS Group at Department of Veterans Affairs
01.2023 - Current
Machine Operator
Custom Pad & Partition Inc.
01.2020 - 10.2020
Customer Service Representative
TransPak
03.2017 - 03.2018
Supervisor/Cashier
Harv’s Carwash
02.2009 - 01.2011
Customer Service Representative
Smart & Final
01.2007 - 01.2009
High School - Advanced Math and English
Monta Vista High School
High School -
Homestead High School