George Ramirez
Krugerville
Summary
Motivated and dependable professional with 3+ years of progressive experience at a high‑volume restaurant, starting as a team member and advancing into training and management roles. Known for strong work ethic, adaptability, and leadership, with experience training and mentoring others across front‑of‑house and kitchen operations. Committed to excellence in customer service, teamwork, and operational standards. Currently pursuing a degree in psychology, driven by a passion for understanding people and helping others succeed. Dedicated to personal growth, continuous learning, and building meaningful connections.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Chick-fil-A
Frisco, TX
10.2022 - 03.2024
- Provided friendly and efficient customer service in a fast-paced environment
- Handled front-of-house responsibilities including register, order taking, and drive-thru service
- Maintained cleanliness and organization throughout the restaurant
- Followed food safety and sanitation guidelines to ensure a safe environment
- Worked as part of a team to keep operations running smoothly during busy shifts
- Learned multiple roles, building a strong foundation for advancement into training and leadership
- Worked in both front‑of‑house and kitchen areas, gaining hands‑on experience in all aspects of restaurant operations
Restaurant Crew Trainer
Chick-fil-A
Frisco, TX
03.2024 - 04.2025
- Trained new team members by showing them how to handle daily tasks and deliver good customer service
- Worked closely with new hires during shifts to help them learn quickly and feel confident in their roles
- Taught proper food safety, cleanliness, and store procedures
- Gave feedback and support to help team members improve and stay on track
- Set the example during shifts by staying positive, reliable, and focused
- Helped new employees adjust to the fast-paced environment and work as part of the team
- Trained 20+ employees across all front-of-house roles, including register and drive-thru
- Cross‑trained in front‑of‑house and kitchen roles to support team needs and maintain smooth service
- Helped new hires build confidence and become efficient in a fast-paced environment
- Mentored team members into trainer roles by developing leadership and operational skills
- Conducted and coached team members on daily assessments to maintain high restaurant standards
Restaurant Shift Manager
Chick-fil-A
Frisco, TX
04.2025 - Current
- Led shifts of 15+ team members, keeping operations running smoothly in a fast-paced, high-volume environment
- Provided hands-on customer service by assisting guests, resolving issues, and creating a positive dining experience
- Assigned team positions and adjusted staffing throughout shifts to keep service efficient, especially during peak hours
- Made sure food safety, sanitation, and health standards were consistently followed
- Kept the restaurant clean and organized, ensuring all areas met company and health expectations
- Managed inventory and reduced waste by staying on top of stock levels and product usage
- Opened and closed the store, handling setup, cash counts, and ensuring everything was ready for the next shift
- Was proficient across all positions and stepped in wherever needed to support the team during busy times or call-outs
- Assisted with food preparation, cooking support, and kitchen organization to uphold quality standards
- Trained peers on key kitchen processes, including food safety, prep procedures, and sanitation
- Contributed to consistent service flow by flexing between customer service and kitchen tasks during busy shifts
- Handled cash and register operations carefully, making sure everything was accurate and balanced
- Mentored team members into trainer roles and coached trainers toward management by developing leadership, accountability, and operational skills
- Improved store scores such as speed and customer satisfaction
Education
High School Diploma -
Columbia College
Columbia, MO04-2027
Skills
- Cash handling oversight
- Customer complaint resolution
- Food handling safeguards
- Health inspections
- Waste reduction
- Hygiene standards
- Coaching and mentoring
- Critical thinking
- Reliable and responsible
- Sales and marketing
- Managing deliveries
- Monitoring food preparation
Timeline
Restaurant Shift Manager
Chick-fil-A
04.2025 - Current
Restaurant Crew Trainer
Chick-fil-A
03.2024 - 04.2025
Restaurant Team Member
Chick-fil-A
10.2022 - 03.2024
High School Diploma -
Columbia College