George Richardson-Foster
Baltimore,MD
Summary
Highly motivated administrative professional with over six years of comprehensive experience in office management, customer service, and document processing. Demonstrated expertise in handling administrative tasks, managing workflows, and delivering exceptional customer service. Proficient in Microsoft Office Suite and adept at coordinating supplies and services to support organizational needs. Strong interpersonal and communication skills, with a proven ability to work collaboratively in team environments and manage time effectively to meet deadlines. Seeking a position to leverage my extensive knowledge and skills in a dynamic and growth-oriented organization.
Overview
14
14
years of professional experience
Work History
Community Associate II
Spaces. Offices | Co-working | Meeting Rooms
07.2023 - Current
- Answer phone calls and respond to voicemails
- Process mail forwarding via Stamps.com
- Routinely check emails for tours or client related issues
- Prepare office space for arrival or exit from the building
- Process documents
- Maintain inventory for the floor
- Reach out to clients via phone or email in regards to invoice payments
- Maintain a kitchen area
- Perform other related tasks as assigned.
- Conducted tours of Stadium Square and Harborplace, described features and promoted services.
- Provided excellent customer service, addressing inquiries from residents and visitors in a timely manner.
- Collaborated with team members to develop innovative ideas for enhancing the overall quality of life within the community.
- Maintained open communication with tenants to proactively handle questions and complaints.
Community Associate
Regus - IWG Plc. Offices
09.2021 - 07.2023
- Answer phone calls for clients via OOMA
- Process mail forwarding via Stamps.com
- Routinely check emails for tours or client related issues
- Prepare office space for arrival or exit from the building
- Process documents
- Maintain inventory for the floor
- Reach out to clients via phone or email in regards to invoice payments
- Maintain a kitchen area
- Perform other related tasks as assigned.
- Represented organization in relations between staff and general public.
- Provided excellent customer service, addressing inquiries from residents and visitors in a timely manner.
- Conducted tours of Inner Harbor and Harbor East - Legg Mason Tower, described features and promoted services.
- Maintained open communication with tenants to proactively handle questions and complaints.
Office Assistant II
Enoch Pratt Free Library
06.2019 - 08.2021
- Pack and unpack containers of library materials
- Sorts and routes materials
- Lifts totes and containers full of books for distribution to Pratt library branches and Maryland network libraries
- Maintains statistical records
- Prepare packages for U.S
- Mail to out of state libraries
- Operate a postage meter
- Open and properly sort incoming mail for the branches and outside locations
- Performs other related tasks as assigned.
- Expedited document processing with accurate data entry and timely filing.
- Supported staff on special assignments and ad hoc projects.
LSA Clerical
Enoch Pratt Free Library
09.2018 - 06.2019
- Lift totes and containers full of books for distribution to Pratt library branches and Maryland network libraries
- Pack and unpack containers of library materials
- Sort and route materials
- Operate a postage meter
- Maintain statistical records
- Perform other related tasks as assigned.
Guest Services Representative
National Aquarium in Baltimore
03.2017 - 12.2018
- Provide excellent customer service that transforms a day in the Aquarium from ordinary to extraordinary
- Support guest service needs by working posts in any / all of the following areas: General POS Cashier, Stroller Check, Exit Doors, Tickets, Amphitheater, Security Doors, Rain Forest, Hub, Pier 4 Lobby, Line 1, Pier 3 Lobby and A/B line as well as other stations as assigned
- Greet all guests in line of sight with a smile, a verbal greeting, and approachable friendliness
- Act as a host to each guest by demonstrating behavior that supports a positive, cheerful and professional attitude
- Provide first-level service recovery as needed through active listening and offering solutions that successfully balance guest & Aquarium needs
- Understand when to solve the problem and when to engage a shift leader or department manager or director
- Assist guests in a friendly and positive manner regarding Aquarium offerings, prices, membership, directions, and general information
- Ensure skills are kept fresh by attending all training classes and offerings as required
- Project a professional image while in uniform and when using the phone or radio
- Create opportunities to share marketing messages that support both the Aquarium's mission - to inspire conservation of the world's aquatic treasures - and its business goals
- Become familiar with the Aquarium's story - history, accomplishments and future goals
- Go beyond what is expected - deliver Personal Facilitated Experiences (PFEs) that inspire, delight, and engage
- Complete ADA training and utilize in day-to-day interactions with guests
- Ensure the safety of all guests by following established and adhoc safety policies and procedures.
Sales Representative
Boost Mobile
06.2018 - 09.2018
- Greet all customers professionally and kindly in person and on the store phone
- Exceeding monthly sales goals and maximizing profits
- Developing professional relationships with new and existing customers while providing exceptional customer service in a timely manner
- Completing daily tasks as well as up-to-date training courses
- Receiving Large-Scale Deliveries
- Maintaining a Safe, Clean Work Environment
- Send Daily Reports to Supervisor
- Process Cash and Credit Card Transactions in POS.
Barista
Starbucks
04.2018 - 06.2018
- Acts with integrity, honesty, and knowledge that promotes the culture, values and mission of Starbucks
- Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Discovers and responds to customer needs
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Maintains a clean and organized workspace so that partners can locate resources and products as needed
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
- Maintains regular and punctual attendance.
Supervisor
Harbor East Landmark Theatre
11.2014 - 01.2017
- Demonstrate the Highest Standard of Leadership and Customer Service
- Cash Handling including Counting Drawers and Overseeing Over $25,000 in Daily Transactions
- Answering and Transferring Calls throughout the Establishment
- Exercising Strategic Thinking when Assigning Breaks and Roles amongst Team Members
- Greeting and Assisting Customers with Purchases within Concessions and Box Office
- Receive Large-Scale Deliveries.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Customer Service Sales Certification Training
Goodwill Industries of the Chesapeake, Inc.
08.2013 - 10.2013
- Participated in 12 weeks of nationally certified customer service and sales training
- Key concept include and are not limited to: Uncovering/Meeting Customer Needs, Building Customer Relationships, Thoroughly Explaining Features and Benefits, Building and Closing the Sale, Leadership Development.
Sales Associate
Goodwill Industries of the Chesapeake, Inc.
07.2013 - 10.2013
- Processing, pricing, and preparing Merchandise for the Sales Floor
- Receiving Large-Scale Deliveries
- Maintaining a Safe, Clean Work Environment
- Greeting and Assisting Customers with Purchases.
Trainee
Art with A Heart Corporation
06.2010 - 08.2010
- Exercising and Implementing Creative Thinking
- Leading and Uniting Peers to Reach a Common Goal
- Clearly Articulating, Demonstrating and Explaining Instructions to Groups
- Help Promote Artwork Sales.
Education
High School Diploma -
Academy For College And Career Exploration
Baltimore06.2013
Skills
- Tenant relations
- Data Entry
- Invoice Processing
- Spreadsheet updating
- Clerical Support
- Documentation Management
- Staff education and training
- Office Management
- File Management
- Administrative Support
- Professional Demeanor
- Greeting and Seating Clients
- Verbal and written communication
- Mail handling
- Telephone skills
- Time Management
- Mail distribution
- Customer/Client relations
- Tech-Savvy
- Customer Service
Hobbies
Photography, Videography, Painting
Timeline
Community Associate II
Spaces. Offices | Co-working | Meeting Rooms
07.2023 - Current
Community Associate
Regus - IWG Plc. Offices
09.2021 - 07.2023
Office Assistant II
Enoch Pratt Free Library
06.2019 - 08.2021
LSA Clerical
Enoch Pratt Free Library
09.2018 - 06.2019
Sales Representative
Boost Mobile
06.2018 - 09.2018
Barista
Starbucks
04.2018 - 06.2018
Guest Services Representative
National Aquarium in Baltimore
03.2017 - 12.2018
Supervisor
Harbor East Landmark Theatre
11.2014 - 01.2017
Customer Service Sales Certification Training
Goodwill Industries of the Chesapeake, Inc.
08.2013 - 10.2013
Sales Associate
Goodwill Industries of the Chesapeake, Inc.
07.2013 - 10.2013
Trainee
Art with A Heart Corporation
06.2010 - 08.2010
High School Diploma -
Academy For College And Career Exploration