George Ruckman
Warren,Ohio
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Field Representative
CommuniCare Health Services
08.2023 - Current
- Selling Medicare insutiunal plans to residents
- Holding events and etc.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
- Completed paperwork in full, on time and with high accuracy.
- Provided valuable feedback on product performance, contributing to continuous improvement efforts within the organization.
- Identified potential leads through networking events, generating new business opportunities for the company.
Sales Representative
UnitedHealth Group
03.2018 - 08.2023
- Assist clients in finding a new Medicare plan
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
Charter Communications Inc
06.2014 - 03.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Senior Customer Service Representative
Progressive Auto Insurance
01.2001 - 03.2014
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
English -
Kent State University
Kent, OHSkills
- Sales Management
- Customer Relationship Management
- Sales Support
- Account Management
- English
- Salesforce
- Recruiting
- Marketing
- CRM Software
- Negotiation
- B2B Sales
- Outside Sales
- Goal-oriented mindset
- Customer Relations
- Sales knowledge
Certification
Life & Health Insurance License
Personal Information
Title: Experienced Healthcare Insurance Agent
Timeline
Sales Field Representative
CommuniCare Health Services
08.2023 - Current
Sales Representative
UnitedHealth Group
03.2018 - 08.2023
Sales Representative
Charter Communications Inc
06.2014 - 03.2022
Senior Customer Service Representative
Progressive Auto Insurance
01.2001 - 03.2014
English -
Kent State University
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