Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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George Sanders Jr.

Niagara Falls,NY

Summary

Results-driven and accomplished Manager with over 15 years of comprehensive management expertise, spanning diverse industries. Proven track record in strategic planning, operational optimization, and team leadership. Adept at driving organizational success through effective decision-making, process improvements, and fostering a collaborative work environment. Demonstrated ability to navigate complex challenges, achieve operational excellence, and exceed performance targets.

Overview

12
12
years of professional experience

Work History

Store Manager

Firestone Complete Auto Care
Niagara Falls, NY
06.2016 - 08.2023
  • Enhanced operational efficiency by supervising 10+ automotive technicians and directing work assignments, ensuring all preventative maintenance vehicles fulfilled manufacturer specifications
  • Fostered a vibrant workplace atmosphere by addressing customers and employees in a charismatic and courteous manner, achieving a 100% customer satisfaction rate
  • Streamlined inventory management by receiving, reconciling, and organizing shipments, maintaining optimal stock levels featuring over 1,500 products
  • Drove sales and profitability by reviewing profit and loss statements and addressing areas of improvement, boosting financial performance by 18%
  • Upheld strict safety standards by ensuring all guidelines were followed, maintaining a secure environment for more than 10+ staff members and customers annually.

Store Manager

Cricket Wireless, Inc
Cheektowaga, NY
08.2011 - 06.2016
  • Elevated customer experience by maintaining cleanliness and organization, managing a $3 million store, and working closely with employees to systemize tasks
  • Boosted long-term business success by devising, deploying, and monitoring effective business processes, raising profit levels by 35%
  • Streamlined daily operations in a high-paced environment by delegating tasks to 4 employees per shift, promoting efficiency in door-to-shelf protocols and customer transactions
  • Nurtured positive relationships and fostered team growth by interacting well with sub-level employees and customers, leading to improved team dynamics and customer rapport
  • Ensured regulatory compliance and operational transparency by overseeing all audits, verifying adherence to all applicable standards and protocols.

Store Manager

Radio Shack
  • Ensured operational excellence and customer satisfaction by reviewing and updating payroll for 12 associates using exception logs, resolving billing or service issues promptly
  • Fostered team development and addressed educational needs by facilitating weekly personnel training sessions, enhancing team competencies and service quality
  • Drove business expansion and market penetration by partnering with company officials to develop methods and procedures, increasing sales by 15%.

Education

Bachelor in Business Administration and General Management -

Bryant & Stratton College

Associate in Business Administration -

Bryant & Stratton College

Skills

  • Team Leadership
  • Customer Service
  • Inventory Management
  • Visual Merchandising
  • Sales Forecasting
  • Safety Compliance
  • Profit and Loss Analysis
  • Schedule Coordination
  • Business Development
  • Microsoft Office

Affiliations

Buffalo Niagara Human Resources Association (BNHRA)

Timeline

Store Manager

Firestone Complete Auto Care
06.2016 - 08.2023

Store Manager

Cricket Wireless, Inc
08.2011 - 06.2016

Store Manager

Radio Shack

Bachelor in Business Administration and General Management -

Bryant & Stratton College

Associate in Business Administration -

Bryant & Stratton College

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George Sanders Jr.