George Santillan
Geneva,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Western Region Segment Manager Life Science
American Air Filters-Flanders International
2021.01 - Current
- Enhanced customer satisfaction by implementing tailored service offerings for key segments.
- Managed relationships with key accounts, fostering long-term loyalty and driving repeat business.
- Evaluated competitor strategies and adjusted tactics to maintain a competitive edge in the market.
- Achieved revenue growth through effective management of sales channels and partnerships.
Western Region Distribution Manager
American Air Filters-Flanders International
2019.01 - 2021.01
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
Application Engineer Midwest Region
American Air Filter-Flanders International
2018.11 - 2019.01
- Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
- Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
- Delivered comprehensive training sessions on new technologies, increasing team knowledge and capabilities.
- Worked with customers for needs analysis and to determine vendor costs.
- Evaluated emerging technologies for potential integration into existing systems, adding value through increased functionality or process enhancements.
Lead Environmental Auditor
Perry Johnson Registrar
2017.01 - 2018.11
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
Industrial National Account Executive
LIQUID ENVIRONMENTAL SOLUTIONS
2012.01 - 2016.10
- Strengthened customer relationships for long-term success through consistent, personalized communication and service.
- Attended industry conferences and networking events to expand professional connections and generate leads for new business opportunities.
- Negotiated favorable contract terms with clients, balancing their needs with company objectives for profitability and growth.
- Analyzed market trends and adjusted sales tactics accordingly, maintaining a competitive edge in the industry.
- Expanded national account base by identifying potential clients and executing targeted sales strategies.
- Cultivated a deep understanding of each client''s unique business challenges, offering tailored solutions that met their specific needs.
Chicago Market Sales Manager
SAFETY-KLEEN SYSTEMS
2007.01 - 2011.01
- Mentored junior sales staff members in best practices for prospecting, closing deals, and managing accounts effectively.
- Collaborated with cross-functional teams to develop and execute successful product launches.
- Implemented innovative marketing campaigns that generated significant brand exposure and new leads.
- Exceeded sales targets through effective territory management and relationship building.
- Monitored competitor activity closely to proactively adjust strategies as needed.
- Created competitive pricing structures that aligned with company objectives while maintaining profit margins.
Project Manager, Chicago, and Indiana
SAFETY-KLEEN SYSTEMS
2003.01 - 2007.01
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and initiated projects, managed costs, and monitored performance.
Education
Bachelor of Arts - Mass Communication Television Production
Columbia College
Chicago, IL06.1996
Skills
- Data-driven decision-making
- Pricing strategy
- Marketing Communications
- Customer Segmentation
- Stakeholder Management
- Financial Acumen
- Team Leadership
- Decision-Making
- Problem Resolution
- Hiring and Training
- Goal Setting
- Team Development
- Project Planning
- Negotiation
Timeline
Western Region Segment Manager Life Science
American Air Filters-Flanders International
2021.01 - Current
Western Region Distribution Manager
American Air Filters-Flanders International
2019.01 - 2021.01
Application Engineer Midwest Region
American Air Filter-Flanders International
2018.11 - 2019.01
Lead Environmental Auditor
Perry Johnson Registrar
2017.01 - 2018.11
Industrial National Account Executive
LIQUID ENVIRONMENTAL SOLUTIONS
2012.01 - 2016.10
Chicago Market Sales Manager
SAFETY-KLEEN SYSTEMS
2007.01 - 2011.01
Project Manager, Chicago, and Indiana
SAFETY-KLEEN SYSTEMS
2003.01 - 2007.01
Bachelor of Arts - Mass Communication Television Production
Columbia College
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