George Scharff
Marietta,GA
Summary
Motivated individual with 4 years of experience successfully serving customers in busy restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique beverage selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Talented and skilled at mentoring and leading new team members on company procedures. Enabling clients to receive optimal level of care while promoting available products and services with extensive customer service and sales experience. Knowledgeable and dedicated customer service professional with extensive experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Server
The Freakin Incan
Marietta, GA
11.2018 - 07.2019
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Associate
Panera Bread
Roswell, GA
06.2015 - 07.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Emptied trashcans and transported waste to collection areas.
- Filled out inventory and production sheets and informed head baker of stock levels.
Education
High School Diploma -
Lassiter High School
Marietta, GA 08.2015 - 05.2019
Bachelor of Arts - History
Georgia State University
Atlanta, GA 01.2020 - Current
Skills
Point of sale knowledge
Sales expertise
Dining area maintenance
To-go order preparation
Guest relations management
Stocking and replenishing
Food sales and promotion
High-volume dining
Order accuracy
Cash Handling
Food preparation and safety
Item promotion
Exceptional customer service
Cash register operation
Problem-solving skills
Relationship building
Client Service
Professional demeanor
Product and service sales
Excellent people skills
Adapt to diverse groups
Merchandising understanding
Store opening and closing
Customer service
Verbal and written communication
Compassion
Training & Development
Customer assistance
Materials distribution
Safety compliance
Teamwork
Organization
Collaboration
Conflict resolution
Critical thinking
Cultural awareness
Adaptability
Leadership
Strategy advice
Equipment management
Responsible
Flexible & Adaptable
Multitasking abilities
Accomplishments
4 year varsity lacrosse player in high school, received coach's award 3 out of 4 years.
Hobbies
I love sports and any athletic activities in general. I have played high level club ice hockey, varsity and high level club lacrosse, and I have recently picked up golf and I try and practice and get better every single day.
Timeline
Bachelor of Arts - History
Georgia State University
01.2020 - Current
Server
The Freakin Incan
11.2018 - 07.2019
High School Diploma -
Lassiter High School
08.2015 - 05.2019
Associate
Panera Bread
06.2015 - 07.2018