George Tang
Summary
Results-driven Customer Service Representative with over 4 years of experience in high-volume retail and healthcare support environments. Recognized for consistently achieving 90 %+ customer satisfaction scores, resolving escalations with empathy, and promoting customer loyalty. Skilled in CRM tools like Zendesk and Salesforce, with a strong focus on communication, problem-solving, and team collaboration. Seeking to bring service excellence to a mission-driven organization like UnitedHealth Group.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Target
Houston , TX
01.2023 - Current
- Delivered fast, friendly, and effective service to over 100 customers daily, maintaining a 90 %+ satisfaction rating
- Resolved escalated complaints and service issues, reducing negative feedback by 35%.
- Trained and mentored more than three new team members on best practices in customer interaction and POS system use.
- Promoted Target RedCard, contributing to over 200 new sign-ups in six months.
- Supported omnichannel transactions, returns, and order pickups, ensuring a smooth customer journey.
Customer Service
UnitedHealth Group
Houston, TX
01.2021 - 01.2021
- Provided personalized support to 75+ healthcare members daily, helping resolve billing, claims, and benefits inquiries
- Collaborated with internal departments to investigate escalated health plan issues and follow up with resolution
- Navigated proprietary systems and HIPAA-compliant software to handle sensitive patient data accurately
- Maintained 95% call quality scores and contributed to a 20% increase in customer retention through compassionate service
- Recognized with “Above & Beyond” award in Q4 2021 for excellence in service recovery
Education
Associate of Science - Computer And Information Sciences
Houston Community College
Houston, TX12-2025
Skills
- Customer service
- Record keeping
- Multitasking and organization
- CRM software
- Excellent communication
- Organizational skills
- Customer data confidentiality
- Opening and closing accounts
- Critical thinking
- Problem resolution
- Inbound and outbound calling
- Time Management
- Team Collaboration
- Conflict Resolution
Timeline
Customer Service Representative
Target
01.2023 - Current
Customer Service
UnitedHealth Group
01.2021 - 01.2021
Associate of Science - Computer And Information Sciences
Houston Community College
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