GEORGE W. CLARK JR
HATTIESBURG,MS
Summary
To obtain a position within a company that is both challenging in its endeavors and rewarding in its achievements. To grow within a group environment, yet be inspired to excel on an individual basis. To be able to use those abilities and talents obtained through education and real-life experiences for the benefit of others and myself.
Overview
37
37
years of professional experience
Work History
General Manager of Operations
AAMCO Transmissions
03.2017 - 04.2026
- Coordinated technician schedules and service appointments, maximizing productivity while meeting customer needs promptly.
- Directed service department operations, enhancing customer satisfaction through streamlined processes and effective team collaboration.
- Managed warranty claims processing, ensuring compliance with manufacturer guidelines while maximizing reimbursement opportunities.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Armstrong Auto Center
10.2015 - 03.2017
- Delivered exceptional customer service by addressing client concerns and facilitating effective communication between departments.
- Coordinated service appointments and managed workflow to optimize technician productivity and meet customer expectations.
Estimator
Purvis Auto Collision
09.2012 - 09.2015
- Delivered accurate cost estimates by analyzing vehicle damage and assessing repair requirements with precision.
- Coordinated effectively with insurance adjusters to negotiate claims and expedite approval processes seamlessly.
Self Employed, Automotive Reconditioning
10.2005 - 08.2012
Independent Field Service Technician
Icon Health and Fitness Equip.
09.2008 - 04.2012
- Diagnosed and resolved technical issues in fitness equipment, enhancing customer satisfaction and service reliability.
- Managed parts inventory effectively, reducing downtime by ensuring timely availability of necessary components for repairs.
Service Manager
Toyota of Hattiesburg
08.2000 - 10.2005
- Analyzed customer feedback to identify trends, implementing service improvements that significantly enhanced client retention rates.
- Resolved customer complaints in professional and timely manner.
Store Manager
Hoopers Electronics
06.1989 - 08.2000
- Directed daily store operations, fostering a customer-centric culture that enhanced overall shopping experiences.
- Implemented inventory management protocols to optimize stock levels and reduce product shortages consistently.
- Assisted with hiring, training and mentoring new staff members.
Education
Master Certified Service Manager
University of Toyota
Houston, TexasMaster Certified Assistant Service Manager
University of Toyota
Houston, TexasWarranty Operations and Communication Certification
University of Toyota
Houston, TexasElectronics, A/C and Refrigeration and Auto Mechanics and Technology
Pearl River Junior College
High School Graduate - undefined
Hattiesburg High School
HattiesburgSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
General Manager of Operations
AAMCO Transmissions
03.2017 - 04.2026
Service Advisor
Armstrong Auto Center
10.2015 - 03.2017
Estimator
Purvis Auto Collision
09.2012 - 09.2015
Independent Field Service Technician
Icon Health and Fitness Equip.
09.2008 - 04.2012
Self Employed, Automotive Reconditioning
10.2005 - 08.2012
Service Manager
Toyota of Hattiesburg
08.2000 - 10.2005
Store Manager
Hoopers Electronics
06.1989 - 08.2000
Master Certified Assistant Service Manager
University of Toyota
Warranty Operations and Communication Certification
University of Toyota
Electronics, A/C and Refrigeration and Auto Mechanics and Technology
Pearl River Junior College
High School Graduate - undefined
Hattiesburg High School
Master Certified Service Manager
University of Toyota