GEORGE E. GREEN III
Macomb,MI
Summary
Accomplished professional fosters performance-based culture centered on building and deepening customer relationships. Engages customers with strategic approaches and builds trust and loyalty to drive sales and territory growth. Knowledgeable about financial, operational and sales leadership.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Territory Manager
Ferrandino & Son
Macomb, MI
05.2024 - Current
- Effectively oversaw client portfolio consisting of more than 300 locations across five states which included renowned national brands like Target, Belle Tire, and Chase JP Morgan.
- Surpassed set goals for securing new/out of scope project opportunities in just 6 months.
- Conducted frequent on-site property evaluations throughout assigned territory by employing a proactive approach with significant travel commitments (90%).
- Successfully maintained contractual compliance through exceptional communication while managing client accounts and service partners.
- Developed professional connections with clients representatives and service partners to foster a shared vision of the intended objectives.
- Effectively conveyed information during the proposal process by outlining the scope of work (SOW) and pricing for landscape enhancement projects.
Customer Service Advocate
Carvana
Dearborn, MI
09.2021 - 11.2022
- Managed the end-to-end process of delivering purchased vehicles to customers by regularly communicating with them in person, over phone calls, emails, and texts.
- Maintained accurate and detailed notes of customer interactions.
- Ensured prompt response to customer inquiries and effectively addressed issues and complaints.
- Operated specialized single-car carriers on public roads for timely delivery of newly purchased vehicles to customers.
SENIOR MARKETING & GUEST RELATIONS MANAGER
HAPPY VALLEY CASINO
01.2018 - 12.2020
- Led the coordination of customer relations activities and served as the point person for external marketing communications across various channels like SMS promotions, social media platforms, and print advertising. Also managed internal communications responsibilities within the Guest Relations Department.
- Led a team consisting of 6 Public Relations Officers (PRO's), ensuring smooth operations through effective task management, training sessions, scheduling arrangements, and the recruitment process.
- Responsible for overseeing all aspects of casino member management
- Managed VIP member relations in coordination with Happy Valley Hotel to facilitate bookings and cater to eligible members, while also overseeing bi-weekly promotions and promotion payouts
- Successfully executed casino marketing strategies by overseeing promotions, staff management and overall marketing efforts throughout the year.
- Leveraged collaborative efforts with local businesses, secured external event sponsorships to boost visibility, and exhibited exemplary customer service.
OWNER
EVERGREEN LANDSCAPING & LAWN CARE
01.2015 - 12.2018
- Handled diverse tasks and responsibilities as the sole proprietor of the business.
- Managed a diverse team of 6 laborers for Evergreen, implementing innovative approaches to landscaping and lawn maintenance.
- Delivered efficient and reliable monthly fee solutions for private and commercial landscaping needs with an emphasis on safety and quality.
- Analyzed industry trends to develop competitive strategies.
SALES REPRESENTATIVE
WARD DISTRIBUTORS
01.2012 - 12.2014
- Managed nationwide customer service and sales in Swaziland as the sole Ward Distributors representative.
- Responsibly handled inventory management, deliveries, and account coordination for 32 hardware stores.
- Successfully managed the Swaziland division's debt settlement process and handled all banking requirements.
- Collaborated with 2 courier companies to facilitate international shipments and ensure smooth cross-border tax processes
- Completely self-managed position exhibiting high organizational skills and attention to detail while collaborating with Johannesburg, South Africa headquarters.
SALES CONSULTANT
KIA MOTORS
01.2011 - 12.2012
- Managed new and used vehicle sales for an average of 20 prospective clients per month.
- Leveraged strong collaborations with local graphic designers, businesses, and organizations to drive the success of KIA's marketing and promotional efforts by means of sponsorships.
- Achieved dual recognition as one of the top ten salesmen for southern African at KIA, earning this honor twice in one year.
GENERAL SITE MANAGER (CONTRACT)
FRANGINPANI
01.2003 - 12.2010
- Successfully fulfilled managerial responsibilities for site construction which involved purchasing materials, coordinating the site, managing staff members, creating schedules, and processing payments.
- Played a role in enhancing property development and real estate marketing
CONSTRUCTION SUPERVISOR (CONTRACT)
MD CONSTRUCTION
01.2008 - 12.2009
- Successfully led and managed a team of 40 general labors in an on-site supervisory role
- Oversaw and managed inventory orders and restocking, efficiently optimized staff schedules alongside project deadlines. Operated and supervised heavy machinery operation for seamless productivity.
- Served as onsite resident throughout entire 9-month contract till the conclusion of the project
Education
High School Diploma -
Sifundzani High School
International12-2002
Some College (No Degree) - Land Surveying/ Quantity Surveying
Swaziland College of Technology
SwazilandSkills
- Customer Relationship Management
- Relationship Building
- Client acquisition & Contract Negotiation
- Product & Service Sales
- Opportunities Identification
- Business Growth
- Team Collaboration & Leadership
- Territory Management
References
REFERENCES AVAILABLE UPON REQUEST
Affiliations
2014 | APPEARANCE ON AMERICAN TV SERIES “HOUSE HUNTERS INTERNATIONAL” (EPISODE 73)
Certification
- 2013 | “TAKING CHARGE OF YOUR BUSINESS” CERTIFICATE IN RISK ANALYSIS FOR ENTREPRENEURS
References
References available upon request.
Timeline
Territory Manager
Ferrandino & Son
05.2024 - Current
Customer Service Advocate
Carvana
09.2021 - 11.2022
SENIOR MARKETING & GUEST RELATIONS MANAGER
HAPPY VALLEY CASINO
01.2018 - 12.2020
OWNER
EVERGREEN LANDSCAPING & LAWN CARE
01.2015 - 12.2018
SALES REPRESENTATIVE
WARD DISTRIBUTORS
01.2012 - 12.2014
SALES CONSULTANT
KIA MOTORS
01.2011 - 12.2012
CONSTRUCTION SUPERVISOR (CONTRACT)
MD CONSTRUCTION
01.2008 - 12.2009
GENERAL SITE MANAGER (CONTRACT)
FRANGINPANI
01.2003 - 12.2010
High School Diploma -
Sifundzani High School
Some College (No Degree) - Land Surveying/ Quantity Surveying
Swaziland College of Technology
- 2013 | “TAKING CHARGE OF YOUR BUSINESS” CERTIFICATE IN RISK ANALYSIS FOR ENTREPRENEURS
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