George Gage Wilson II
Raytown,MO
Overview
24
24
years of professional experience
Work History
CSR 1/ Floor Support
Spectrum Mobile
Kansas City, MO
04.2022 - Current
- Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
- Managed customer concerns with calm demeanor and knowledgeable service.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Client Services & Solution Specialist Tier II- Lead Supervisor
NBH Bank
Kansas City, MO
02.2018 - 03.2022
- Assisted clients with account information, balance inquiries, and financial management
- Transferred funds and provided customer support.
Sales Clerk Supervisor
Costco Tire Ctr
Overland Park, KS
10.2016 - 10.2017
- Assisted members with pricing information and knowledge on tire services
- Performed tire changes, rotations, and balances
- Handled light manager duties.
Night Auditor, Front desk agent
Holiday Inn Express
Grandview, MO
07.2014 - 08.2016
- Greeted guests, checked them into their suites, and took care of their needs
- Managed front desk, security team, and housekeeping
- Completed end of day reports and accounts.
Home Sales Lead
Gordmans
Kansas City, MO
07.2012 - 11.2014
- Managed home furnishings, floor plans, and display models
- Assisted customers with questions and purchases
- Responsible for merchandise handling.
FRONT DESK AGENT/ NIGHT AUDITOR
EMBASSY SUITES-PLAZA
KANSAS CITY, MO
06.2000 - 09.2003
- Greeted guests, checked them into their suites, and took care of their needs
- Managed front desk, security team, and housekeeping
- Completed end of day reports and accounts.
Education
High School Equivalency Diploma - General Studies
Mo Department of Education
04.2000
1 Year at College or a Technical or Vocational School - C.A.D.D./Psychology
Ozark Tech. Com. Col
04.1998
Skills
- Exceptional Customer Service
- Advanced Merchandising and Display Knowledge
- Ability to Manage 8 Staff/Team
- Warehouse Knowledge
- Experience with Overcoming Multiple Language and Communication Challenges
- Computer POS/Scanning Knowledge
- Inventory Knowledge
- Advanced Problem Solving Skills
Timeline
CSR 1/ Floor Support
Spectrum Mobile
04.2022 - Current
Client Services & Solution Specialist Tier II- Lead Supervisor
NBH Bank
02.2018 - 03.2022
Sales Clerk Supervisor
Costco Tire Ctr
10.2016 - 10.2017
Night Auditor, Front desk agent
Holiday Inn Express
07.2014 - 08.2016
Home Sales Lead
Gordmans
07.2012 - 11.2014
FRONT DESK AGENT/ NIGHT AUDITOR
EMBASSY SUITES-PLAZA
06.2000 - 09.2003
High School Equivalency Diploma - General Studies
Mo Department of Education
1 Year at College or a Technical or Vocational School - C.A.D.D./Psychology
Ozark Tech. Com. Col