Georgeth McNeil
LUMBERTON,NC
Summary
Customer service professional with over 7 years of experience in fast-paced, technology-driven settings, specializing in financial services, payment processing, and account management. Expertise in building relationships, identifying needs, and resolving account issues while ensuring accuracy and confidentiality. Adaptable and computer-savvy, committed to leveraging strong problem-solving skills and financial expertise to enhance customer satisfaction.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Representative
Regional Acceptance Corporation
Whiteville, North Carolina
05.2026 - Current
- Managed high-volume inbound customer calls related to automotive loan accounts, payments, billing, and account information.
- Guided customers through payment processes and clarified payment options and account balances.
- Address customer questions and concerns while maintaining professionalism, empathy, and excellent customer service.
- De-escalated challenging customer interactions, achieving positive resolutions.
- Navigate multiple computer systems and account-management platforms while actively assisting customers.
- Meet department standards for quality, productivity, attendance, compliance, and customer service.
Customer Service Representative
North Texas Tollway Authority
01.2024 - 09.2025
- Facilitated customer support for toll accounts, payments, and billing inquiries to enhance overall customer experience.
- Assist customers with toll accounts, payments, and billing inquiries.
- Process payments and update customer information in internal systems.
- Ensured adherence to regulations and policies with NTTA policies and state guidelines.
Customer Service Representative - Medicare Part D
Continuum Global Solutions
01.2023 - 01.2025
- Assisted Medicare Part D members with inquiries regarding prescription coverage, billing, and eligibility, ensuring accurate information delivery.
- Explained plan details, verified customer information, and processed sensitive data in compliance with HIPAA.
- Delivered supportive assistance to clients with empathy and understanding. to elderly and disabled clients.
- Achieved quality assurance metrics and call handling goals, contributing to overall team performance.
Customer Service Representative
Connexus Resource Group
01.2020 - 01.2023
- Managed sensitive tax records securely with strict confidentiality and compliance.
- Assisted customers with tax inquiries and verified accounts to enhance client trust.
- Ensured accuracy and security in processing and documenting client data to uphold compliance standards.
- Demonstrated professionalism in all interactions and achieved strong quality control scores.
Night Auditor / Front Desk Associate
Comfort Inn & Suites
01.2017 - 01.2021
- Processed nightly audits, balanced financial reports, managed guest billing to ensure accuracy and accountability.
- Handled late-night check-ins, delivering exceptional customer service to enhance guest experiences.
- Ensured safety protocols were followed during overnight shifts. and guest satisfaction throughout overnight shifts.
Education
Allied Health Studies -
Pennsylvania Institute of Technology
Philadelphia, PA 06.2015 - 01.2016
High School Diploma -
Mastery Charter Pickett Campus
Philadelphia, PA 09.2010 - 01.2015
Skills
- Empathetic and Customer-Focused Service
- Strong Communication and Active Listening
- Problem-Solving and Conflict Resolution
- Detail-Oriented and Organized
- Data Entry
- Tech-Savvy and Quick Learner
- Adaptable in Fast-Changing Environments
- Self-Disciplined and Reliable
- Team Collaboration and Independence
Remote Work Technical Setup
- Reliable high-speed internet connection
- Dedicated home office with dual-monitor workstation
- Noise-canceling headset and professional call setup
- Proficient with CRM systems, ticketing software, and remote communication tools (Teams, Zoom, Slack)
- Strong self-discipline and ability to stay focused while working independently
Timeline
Customer Service Representative
Regional Acceptance Corporation
05.2026 - Current
Customer Service Representative
North Texas Tollway Authority
01.2024 - 09.2025
Customer Service Representative - Medicare Part D
Continuum Global Solutions
01.2023 - 01.2025
Customer Service Representative
Connexus Resource Group
01.2020 - 01.2023
Night Auditor / Front Desk Associate
Comfort Inn & Suites
01.2017 - 01.2021
Allied Health Studies -
Pennsylvania Institute of Technology
06.2015 - 01.2016
High School Diploma -
Mastery Charter Pickett Campus
09.2010 - 01.2015