Melvyna Markajani
130 Mona Drive,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Mjshipping
03.2018 - 02.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Personnel Specialist
Erie County Department Of Social Services
03.1992 - 09.2018
- Coordinated with department managers to identify staffing needs and develop targeted recruitment strategies.
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Associate of Arts - Business
Monroe Community College
Rochester, NY06.1979
Skills
- Critical Thinking
- Professional telephone demeanor
- Warehousing functions
- Technical Support
- Empathetic and customer-focused customer service
Timeline
Customer Service Representative
Mjshipping
03.2018 - 02.2024
Personnel Specialist
Erie County Department Of Social Services
03.1992 - 09.2018
Associate of Arts - Business
Monroe Community College
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