Georgette Gaitan
Orlando,FL
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Passenger Service Agent
Frontier Airlines
Orlando, FL
12.2025 - Current
- Greeted passengers and assisted with check-in procedures.
- Managed baggage handling and ensured proper loading processes.
- Provided information on flight schedules and gate changes.
- Collaborated with team members to enhance customer service experiences.
Flight Attendant
Copa airlines
Panama, Panama
01.2015 - 04.2025
- Ensured passenger safety through thorough pre-flight briefings and emergency procedure demonstrations.
- Delivered exceptional customer service by addressing passenger needs and resolving issues promptly.
- Managed in-flight services, including food and beverage distribution, to enhance passenger comfort.
- Conducted safety checks and equipment inspections before each flight to uphold regulatory standards.
Education
Bachelor of Arts - Graphic Design
Universidad Latina De Panama
Panama, Panama 05.2011 - 01.2015
Skills
- Customer service
- Team collaboration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Passenger Service Agent
Frontier Airlines
12.2025 - Current
Flight Attendant
Copa airlines
01.2015 - 04.2025
Bachelor of Arts - Graphic Design
Universidad Latina De Panama
05.2011 - 01.2015