Georgette Jurkowski
Saugerties,NY
Summary
Accomplished Customer Service Manager with a proven track record at Shop Rite Supermarket, enhancing customer satisfaction and loyalty through effective complaint resolution and team management. Excelled in fostering customer relations and workflow management, significantly reducing complaints. Skilled in staff training and schedule management, ensuring high service standards and operational efficiency.
Overview
50
50
years of professional experience
Work History
CUSTOMER SERVICE MANAGER
Shop Rite Supermarket
08.1974 - 05.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Saugerties High School
Saugerties, NY06.1974
Skills
- Customer Service
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Cash Handling
- Adherence to high customer service standards
- Effective workflow management
- Staff Training
- Schedule Management
- Deadline-oriented
- Product Knowledge
- Training and coaching
- Work Prioritization
- Skilled trainer
- New Hire Training
- Employee Scheduling
- Staff education and training
Timeline
CUSTOMER SERVICE MANAGER
Shop Rite Supermarket
08.1974 - 05.2024
High School Diploma -
Saugerties High School
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