Georgia Anderson
Bellingham,WA
Summary
Dynamic leader with a proven track record at Holly Community Services, enhancing team accountability and customer satisfaction through effective team management and customer service expertise. Skilled in multitasking and organization, I excel in driving continuous improvement and delivering measurable results. Renowned for decisive decision-making and fostering teamwork, I consistently exceed service standards.
Overview
8
8
years of professional experience
Work History
Support Supervisor
Holly Community Services
Bellingham, WA
03.2022 - Current
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Monitored employee and customer interactions to assess quality of service.
- Optimized staffing schedules to ensure adequate coverage during peak periods without sacrificing employee work-life balance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Cultivated strong relationships with key clients through proactive communication and personalized attention to their unique needs.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
- Coached employees through day-to-day work and complex problems.
Direct Support Professional
Holly Community Services
Bellingham, WA
02.2022 - 08.2022
- Assisted with daily living activities, running errands, and household chores.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Transported clients to and from medical appointments with safety and efficiency.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Cashier
Zeppes
Springville, UT
08.2019 - 11.2019
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Monitored employee and customer interactions to assess quality of service.
- Optimized staffing schedules to ensure adequate coverage during peak periods without sacrificing employee work-life balance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Cultivated strong relationships with key clients through proactive communication and personalized attention to their unique needs.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
- Coached employees through day-to-day work and complex problems.
Human Service Specialist
Vantage Point Behavioral Health Hospital
Pleasant Grove, UT
09.2021 - 03.2022
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Described procedures, requirements, and benefits to clients and interested parties.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Conducted outreach activities to raise awareness of available programs and services within the community.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
- Increased client engagement by developing culturally competent materials and tailoring communication styles to individual needs.
- Acted as mandatory reporter of abuse.
- Enhanced program effectiveness by monitoring progress and adjusting strategies as needed.
Customer Service Cashier
Kneaders Bakery
Mapleton, UT
06.2018 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Processed customer orders and accurately handled payment transactions.
- Processed refunds and exchanges in accordance with company policy.
- Counted money in drawers at beginning and end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Retention Agent
Greenix Pest Control
01.2019 - 02.2020
- Improved customer retention rates by building rapport and establishing long-term relationships with clients.
- Collaborated with other departments to ensure seamless service delivery, enhancing overall customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Leveraged strong communication skills to clearly articulate product features, benefits, and pricing options to clients during calls or emails.
- Enhanced customer loyalty by proactively addressing concerns and providing personalized solutions.
- Reduced cancellations through empathetic listening, understanding client needs, and offering tailored support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Host
IHOP
Springville, UT
03.2017 - 06.2018
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered phone calls to take orders, give information and document reservations.
- Delivered pick-up and curbside orders to guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Bellingham High School
Bellingham, WASkills
- Team management
- Task delegation
- Feedback delivery
- Teamwork and collaboration
- Customer service
- Verbal and written communication
- Customer service expertise
- Training and mentoring
- Flexible schedule
- Customer service understanding
- Continuous improvement
- Support services
- Decisive Decision-making
- Retention strategies
- Communications support
- Teamwork
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
Timeline
Support Supervisor
Holly Community Services
03.2022 - Current
Direct Support Professional
Holly Community Services
02.2022 - 08.2022
Human Service Specialist
Vantage Point Behavioral Health Hospital
09.2021 - 03.2022
Cashier
Zeppes
08.2019 - 11.2019
Customer Retention Agent
Greenix Pest Control
01.2019 - 02.2020
Customer Service Cashier
Kneaders Bakery
06.2018 - 03.2020
Host
IHOP
03.2017 - 06.2018
Bellingham High School