Georgia Buckridge
Wagoner
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Office Assistant
Campbell Auto Repair
Broken Arrow
06.2022 - Current
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Delivered messages and ran errands.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Answered phone calls and welcomed visitors to office.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Answered telephones, directed calls and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
Assistant Manager
Oreily's Auto Parts
Coweta
06.2020 - 07.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed inventory audits to identify losses and project demand.
- Resolved customer inquiries and complaints requiring management-level escalation.
Cashier
Cavender's Boot City
Tulsa
11.2018 - 06.2019
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
Education
High School Diploma -
Epic Charter School
06.2019
Skills
- Issue Resolution
- Appointment Scheduling
- Time Management
- Organizing and Categorizing
- Customer Service
- Documentation and Reporting
- Prioritizing Work
- Flexible and Adaptable
- Multitasking and Prioritization
Timeline
Office Assistant
Campbell Auto Repair
06.2022 - Current
Assistant Manager
Oreily's Auto Parts
06.2020 - 07.2022
Cashier
Cavender's Boot City
11.2018 - 06.2019
High School Diploma -
Epic Charter School