Georgia Fletcher
Okemos,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Lead Barista
Biggby
New Hudson, MI
10.2022 - 08.2023
- Demonstrated techniques on using multiple beverage machines with new team members.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served coffee, espresso drinks, blended coffees and teas, along with multiple food items.
Barista
Starbucks
Brighton, MI
01.2022 - 08.2022
- Followed health, safety and sanitation guidelines to pass state inspections.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Identified opportunities for cost savings through efficient utilization of resources.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Education
High School Diploma -
Dexter High School
Dexter, MI05-2023
Skills
- Scheduling
- Staff Training
- Problem-Solving Abilities
- Positive and Professional
Affiliations
- Cooking
- Knitting
- Physical Activity
Languages
Spanish
Limited
References
References available upon request.
Timeline
Lead Barista
Biggby
10.2022 - 08.2023
Barista
Starbucks
01.2022 - 08.2022
High School Diploma -
Dexter High School