Georgia Gaston
G
US
Summary
Customer Service Representative with expertise in problem resolution and customer engagement. Built strong relationships by providing personalized support and addressing inquiries efficiently. Demonstrated adaptability and conflict resolution skills in fast-paced environments, ensuring customer needs are met with accuracy and care.
Overview
13
13
years of professional experience
Work History
customer Service Representative
TTEC
Daytona Beach, Florida
12.2020 - 03.2026
- Assisted customers with inquiries and provided product information.
- Handled high-volume calls while maintaining professionalism and courtesy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Qualfon
Detroit, MI
11.2017 - 11.2020
- Assisted customers with inquiries and resolved issues promptly.
- Handled escalated complaints with professionalism and empathy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
Medical Receptionist
Wellstar Health System
12.2012 - 12.2017
- Greeted and checked in patients using Epic, minimizing registration errors and missed appointments.
- Assisted patients with forms and consent paperwork, addressing questions to expedite check-in.
- Collected co-pays and posted payments in Cerner, reducing unresolved patient balances at month-end.
- Trained new front-desk staff on check-in workflow and HIPAA procedures, enhancing onboarding process.
Education
General Studies -
Wills High School
Skills
- Organizational Skills
- Problem Solving
- Customer Engagement
- Interpersonal Skills
- Remote Troubleshooting
- Attention to Detail
- CRM Software
- Conflict Resolution
- Adaptability
- Time Management
- Call Center Operations
Languages
English, Native
Timeline
customer Service Representative
TTEC
12.2020 - 03.2026
Customer Service Representative
Qualfon
11.2017 - 11.2020
Medical Receptionist
Wellstar Health System
12.2012 - 12.2017
General Studies -
Wills High School