GEORGIA GRAFF
The Woodlands,US
Summary
Positive, hardworking, outgoing, hands-on leader with experience serving at high-end establishments. I excel in communications and hospitality roles, ensuring the highest standards of customer service. Experience in the areas of upselling, marketing, and networking. I am creative and attentive, utilizing my people skills to network and forge strong connections within the industry. My ability to adapt to a fast-paced work environment is exceptional. Strong work ethic when it comes to taking care of others. I am extremely comfortable building strong, creative relationships both within and outside of the workplace. I am also exceptional when it comes to working in fast-paced environments; I pick up duties fast, and I am always on my feet.
Overview
6
6
years of professional experience
Work History
Waitress
Kirbys Icehouse
The Woodlands, TX
02.2025 - 05.2025
- Provided exceptional customer service in a fast-paced bar environment.
- Assisted in maintaining cleanliness and organization of dining and bar areas.
- Educated customers on menu items and drink specials to enhance their experience.
- Processed customer orders accurately using point-of-sale systems.
- Trained new servers on procedures and customer service standards effectively.
- Resolved customer complaints promptly to maintain satisfaction levels consistently.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Waitress
Ciel Restaurant and Lounge
Houston, US
06.2023 - 12.2024
- Upselling foods and bottle service to customers.
- Bring in several new people, build, and grow connections for the restaurant.
- I delivered outstanding customer service to improve the overall guest experience.
- Managed beverage orders efficiently during high-volume shifts.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables, as required.
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Assist the host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
- Prepare checks that itemize and total meal costs and sales taxes.
- Garnish and decorate dishes in preparation for serving.
Hostess
The Butler House
The Woodlands, US
11.2020 - 05.2021
- Greet guests and seat them at tables or in waiting areas.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Plan parties or other special events and services.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Answer telephone calls and respond to inquiries or transfer calls.
Hostess
Fieldings Wood Grill
The Woodlands, US
10.2019 - 11.2020
- Prepare cash receipts after establishments close, and make bank deposits.
- Operate cash registers to accept payments for food and beverages.
- Hire, train, and supervise food and beverage service staff.
- Receive and record patrons' dining reservations.
- Perform marketing and advertising services.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Order or requisition supplies and equipment for tables and serving stations.
- Inform patrons of establishment specialties and features.
- Provide guests with menus.
- Direct patrons to coatrooms and waiting areas such as lounges.
Education
BBA - Marketing/Sales
University of Arkansas
Fayetteville, Arkansas05-2026
Skills
- Communications
- Adaptability
- Marketing
- Networking
- Leadership
- Teamwork
- Upselling
- Sales techniques
- Event planning
- High-volume dining
Timeline
Waitress
Kirbys Icehouse
02.2025 - 05.2025
Waitress
Ciel Restaurant and Lounge
06.2023 - 12.2024
Hostess
The Butler House
11.2020 - 05.2021
Hostess
Fieldings Wood Grill
10.2019 - 11.2020
BBA - Marketing/Sales
University of Arkansas