GEORGIA GRAFF
Eberhard Social House
The Woodlands
7
years of professional experience
Enthusiastic leader with hands-on experience in high-end hospitality. Skilled in delivering exceptional customer service, upselling, and marketing, while fostering strong industry connections. Proven ability to thrive in fast-paced environments and build lasting relationships within and outside the workplace.
Work History
Cocktail Waitress
1 Year 3 Months- Provided training to new staff on menu offerings and service protocols.
- Developed strong relationships with regular customers, boosting loyalty and patronage.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Delivered exceptional service to guests, ensuring satisfaction and repeat business.
- Managed drink orders efficiently, maintaining accurate inventory levels throughout shifts.
- Assisted bartenders in preparing beverages, enhancing overall service speed and quality.
Waitress
6 Months- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Encouraged patrons to try premium food and bottle selections to increase sales.
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
- Delivered wine selections to tables with appropriate glasses and poured for customers to enhance dining experience.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Checked in with customers to confirm meal satisfaction and promptly addressed any issues.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Garnish and decorate dishes in preparation for serving.
Hostess
6 Months- Greet guests and seat them at tables or in waiting areas.
- Engaged patrons to ensure satisfaction with food and service, addressed complaints, and fostered positive conversations.
- Supervised and coordinated dining room staff activities to deliver prompt and courteous service to patrons.
- Planned and executed parties and special events, enhancing guest experiences and satisfaction.
- Monitored restrooms for cleanliness and availability of supplies and performed cleaning tasks.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Answer telephone calls and respond to inquiries or transfer calls.
- Operate cash registers to accept payments for food and beverages.
- Prepare cash receipts after establishments close, and make bank deposits.
Hostess
1 Year 1 Month- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Executed marketing and advertising strategies to enhance brand visibility.
- Inform patrons of establishment specialties and features.
- Procured necessary supplies and equipment for tables and serving stations to maintain efficient service.
- Hired, trained, and supervised food and beverage service staff to maintain high service standards.
- Direct patrons to coatrooms and waiting areas such as lounges.
- Operate cash registers to accept payments for food and beverages.
- Escorted patrons to coatrooms and lounges, facilitating their comfort while waiting.
Education
Bachelor of Science - Marketing/Sales
Skills
Upselling
Guest engagement
Communication
Marketing
Menu Knowledge
Food preparation
Customer Relationship
Adaptability
Networking
Strong work ethic
Timeline
Cocktail Waitress
Eberhard Social House
02.2025 - 05.2026Read More
Waitress
Ciel Restaurant and Lounge
06.2023 - 12.2023Read More
Hostess
The Butler House
11.2020 - 05.2021Read More
Hostess
Fieldings Wood Grill
10.2019 - 11.2020Read More
University of Arkansas
Bachelor of Science from Marketing/Sales
Read More