Georgia Howard
West Chester,OH
Summary
Motivated sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Retail Sales Representative
Dillard's
West Chester, OH
12.2020 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Generated brand awareness and positive product impressions to increase sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Assistant Store Manager
Justice Tween Brands
Cincinnati, OH
04.2019 - 11.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Supervisor
Charlotte Russe
Liberty Center, OH
07.2017 - 04.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Set overall vision and provided team leadership.
- Identified individual employee's unique work styles and adapted management methods.
- Maintained compliance with company policies, objectives and communication goals.
Education
Bachelor of Arts - Film And Media Studies
University of Cincinnati
Cincinnati, OH 08.2017 - 04.2021
Bachelor of Business Administration - Business Administration
University of Cincinnati
Cincinnati, OH 08.2019 - 04.2021
Skills
Sales expertise
Product promotions
Product and service sales
Sales trends
Customer service
Self-motivated professional
Analytical skills
Business Development
Strategic planning
Marketing analytics
Timeline
Retail Sales Representative
Dillard's
12.2020 - Current
Bachelor of Business Administration - Business Administration
University of Cincinnati
08.2019 - 04.2021
Assistant Store Manager
Justice Tween Brands
04.2019 - 11.2020
Bachelor of Arts - Film And Media Studies
University of Cincinnati
08.2017 - 04.2021
Supervisor
Charlotte Russe
07.2017 - 04.2019