Georgia Johnson
Mesa,AZ
Summary
Hello, I am looking for a long term, part time customer service or data entry position, working remotely from home. I have worked in the swimming pool construction industry here in Arizona for over 34 years and now I am semi-retired. I have held various positions including management, customer service, processing, data entry, liaison, phone operations, notary among other responsibilities.
I have also worked part time for a couple of mortgage companies, call centers, and other customer-oriented positions. Currently I have been reviewing, processing and issuing swimming pool building permits. I have been self employed since 2018.
I am a fast learner, dependable, responsible, flexible with hours, computer literate in windows, excel, word, outlook and other programs.
Overview
34
34
years of professional experience
Work History
Customer Service/Processor
Self-employed
Mesa, AZ
08.2018 - Current
- Reviewed files, records and other documents to obtain information to respond to requests.
- Developed and maintained data entry protocols to enhance operational efficiency and reduce errors.
- Oversaw data verification processes, identifying discrepancies and implementing corrections as necessary.
- Optimized storage solutions through proper categorization, organization, and archiving techniques for easy access when needed.
- Identified data errors and discrepancies and implemented swift corrections.
- Located and corrected data entry errors and reported to management.
- Compiled information and input into [Type] database.
Construction Processing Manager
Several Swimming Pool Construction Companies
Mesa, AZ
02.1992 - 07.2018
- Implemented process improvements that enhanced workflow efficiency and reduced project completion times.
- Trained and mentored junior staff on best practices in construction processes and safety protocols.
- Processed contracts, building permits, etc.
- Managed a staff of contract processors.
Education
Business
Mesa Community College
Mesa, AZ05-1976
Skills
- Workflow optimization
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Verbal and written communication
- Creative problem solving
- Decision-making
- Microsoft Excel
- Computer proficiency
- Data entry
- Complaint handling
Timeline
Customer Service/Processor
Self-employed
08.2018 - Current
Construction Processing Manager
Several Swimming Pool Construction Companies
02.1992 - 07.2018
Business
Mesa Community College