Jaykenia Velazquez
Central Falls,RI
Summary
Versatile professional with a strong background in client education and problem resolution. Results-driven professional with expertise in sample processing. Recognized for adaptability and attention to detail, ready to leverage expertise in optimizing workflows to support organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Processor
Brown Health Laboratory
Providence, Rhode Island
03.2024 - Current
- Processed patient samples to ensure timely testing and accurate results.
- Collaborated with laboratory staff to expedite sample analysis.
- Educated clients on test results and provided necessary follow-up information.
- Streamlined interdepartmental communication to improve service delivery.
Bridal Attendant
Newport beach house
Newport, Rhode Island
03.2020 - 11.2023
- Managed bridal party schedules and timelines to ensure smooth event flow.
- Coordinated with vendors to ensure seamless setup of bridal events, enhancing guest experience.
- Communicated effectively with clients to understand their preferences and needs.
- Facilitated problem-solving during events, quickly resolving last-minute changes to maintain event integrity.
Education
GED -
CCAP Providence Adult Edcutation
Providence, RI07-2015
Skills
- Data entry
- Client education
- Result communication
- Workflow optimization
- Problem resolution
- Attention to detail
- Adaptability
- Conflict resolution
- Lab collaboration
Languages
Spanish
Professional
Timeline
Customer Service Representative/Processor
Brown Health Laboratory
03.2024 - Current
Bridal Attendant
Newport beach house
03.2020 - 11.2023
GED -
CCAP Providence Adult Edcutation