MOUREEN KAMAMI
Kennesaw,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. providing inbound and outbound calls .Committed to maintaining professional relationships to increase profitability and drive business results. Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE/PROCESSOR
Envera Health
04.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Created treatment or service plan meeting each client's individualized needs.
CUSTOMER SERVICE
Concentrix
08.2018 - 04.2020
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Explained features, disadvantages and advantages of policies to promote insurance sales.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
CUSTOMER SERVICE REPRESENTATIVE
Towset Energy
05.2016 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided primary customer support to internal and external customers.
CERTIFIED NURSING ASSISTANT
Holbrooks
01.2015 - 05.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
High School Diploma
04.2010
Medical Terminology( Pre Nursing)
Georgia Piedmont Technical College
Clarkston, GA12.2014
Nursing Assistant
Georgia Piedmont Technical College
Clarkston, GA12.2020
Skills
- Issue and Complaint Resolution
- Salesforce
- Troubleshooting
- Customer Retention Strategies
- Data Entry and Maintenance
- Detailing Plans
- Workflow Analysis
- Quality Standards and Protocols
- Communication
- Microsoft office
- Troubleshooting/problem solving
- Time management
- Inbound and outbound calls Expert
Certification
- CNA - Certified Nurse Assistant
- CSM - Certified Scrum Master
Timeline
CUSTOMER SERVICE REPRESENTATIVE/PROCESSOR
Envera Health
04.2020 - Current
CUSTOMER SERVICE
Concentrix
08.2018 - 04.2020
CUSTOMER SERVICE REPRESENTATIVE
Towset Energy
05.2016 - 08.2018
CERTIFIED NURSING ASSISTANT
Holbrooks
01.2015 - 05.2016
High School Diploma
Medical Terminology( Pre Nursing)
Georgia Piedmont Technical College
Nursing Assistant
Georgia Piedmont Technical College
- CNA - Certified Nurse Assistant
- CSM - Certified Scrum Master
Similar Profiles
Serenity SoreySerenity Sorey
Patient Access Specialist at Envera HealthPatient Access Specialist at Envera Health
Brianna McMillanBrianna McMillan
Patient Access Coordinator/IT Technical Support Specialist at Envera HealthPatient Access Coordinator/IT Technical Support Specialist at Envera Health
Kimberly M. AlamedaKimberly M. Alameda
PATIENT ACCESS COORDINATOR TEAM LEAD at Envera HealthPATIENT ACCESS COORDINATOR TEAM LEAD at Envera Health