Jennifer Byrd
Venice,Florida
Summary
Detail-oriented Service Processor with 20 years of experience in customer service and order processing. Proven ability to enhance customer satisfaction and improve service delivery through effective problem-solving and team collaboration.
Service industry professional with strong background in processing and administrative functions. Known for efficiency, reliability, and adaptability in fast-paced environments. Expertise in data management, customer service, and problem-solving. Highly collaborative team player focused on achieving results.
Overview
16
16
years of professional experience
Work History
SERVICE PROCESSOR
Miter Brands
Venice, FL
02.2017 - Current
- Processed customer orders efficiently and accurately.
- Managed customer accounts and updated information accurately in the system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on product features and benefits to improve overall satisfaction.
- Collaborated with teams to ensure timely shipment of products.
- Collaborated with team members to improve service delivery processes.
- Trained new staff on customer service protocols and best practices.
- Trained new employees on standard operating procedures.
- Maintained compliance with safety and quality standards to support operational integrity.
- Identified and implemented process improvement initiatives to enhance departmental efficiency.
- Supported cross-functional teams in achieving operational goals.
Customer Care Representative
Tervis
Venice, FL
04.2013 - 02.2017
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed order processing using CRM systems, ensuring timely fulfillment and accuracy.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Trained new representatives on product knowledge and customer service techniques, fostering team performance.
- Developed training materials for staff development, enhancing consistency in service standards across the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Led initiatives to reduce response times, significantly improving overall customer experience metrics.
Store Owner
Riverton General Store
Riverton, CT
08.2010 - 03.2013
- Managed daily operations, ensuring efficient inventory management and customer service.
- Developed marketing strategies to enhance store visibility and attract new customers.
- Established strong relationships with local suppliers for better pricing and product availability.
- Analyzed sales data to identify trends, optimize product offerings, and increase revenue.
- Streamlined operational processes to enhance efficiency and improve overall customer satisfaction.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
Education
High School Diploma -
Torrington High School
Torrington, CT06-1992
Skills
- Order processing
- Customer account management
- Customer relationship management
- Escalation management
- Compliance monitoring
- Process improvement
- Workflow optimization
- Data entry
- Training new employees
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Product knowledge
- Financial transactions processing
Timeline
SERVICE PROCESSOR
Miter Brands
02.2017 - Current
Customer Care Representative
Tervis
04.2013 - 02.2017
Store Owner
Riverton General Store
08.2010 - 03.2013
High School Diploma -
Torrington High School