Jennifer Byrd
Venice
Summary
Detail-oriented Service Processor with 20 years of experience in customer service and order processing. Proven ability to enhance customer satisfaction and improve service delivery through effective problem-solving and team collaboration.
Overview
20
20
years of professional experience
Work History
Service Processor
Miter Brands
Venice
04.2006 - Current
- Processed customer orders efficiently and accurately.
- Managed customer accounts and updated information accurately in the system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on product features and benefits to improve overall satisfaction.
- Collaborated with teams to ensure timely shipment of products.
- Collaborated with team members to improve service delivery processes.
- Trained new staff on customer service protocols and best practices.
- Trained new employees on standard operating procedures.
- Maintained compliance with safety and quality standards to support operational integrity.
- Identified and implemented process improvement initiatives to enhance departmental efficiency.
- Supported cross-functional teams in achieving operational goals.
Education
High School Diploma -
Torrington High School
Torrington, CT06-1992
Skills
- Order processing
- Customer account management
- Customer relationship management
- Escalation management
- Compliance monitoring
- Process improvement
- Workflow optimization
- Data entry
- Training new employees
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Product knowledge
Timeline
Service Processor
Miter Brands
04.2006 - Current
High School Diploma -
Torrington High School