Georgia Lewis
Chicago,IL
Summary
Dynamic and resourceful Account Manager who is successful is building relationships, retaining key accounts and enhancing profit channels. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes for both the customer and the business. Committed to delivering exceptional customer service and creating long term success strategies.
Overview
9
9
years of professional experience
Work History
Account Manager, SMB
TravelPerk
01.2022 - Current
- Manage a portfolio of SMB customers, maintaining a high level of engagement with key decision makers and stakeholders.
- Identify opportunities to grow and upsell accounts and expand client base.
- Leverage travel and spend data to provide quarterly business reviews, presentations and reports to senior contacts.
- Review and resolve issues in a timely manner and develop long term solutions to common problems.
- Act as a key contact between internal teams to ensure a successful roll-out and long term performance of each account.
Case Manager
Porsche Cars GB
11.2020 - 01.2022
- Managed conflict resolution for Porsche customers across the UK, whist adhering to Porsche brand values and procedures.
- Continuously updated individual specialist knowledge in relation to products, company strategy and relevant regulatory compliance.
- Be the voice of customers internally at Porsche - proactively communicated stories, insights and feedback to drive company growth and culture.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Corporate Travel Manager
FCM Travel Solutions
05.2015 - 03.2020
- Booked and managed all aspects of business travel for 60+ Enterprise accounts on a national and global scale.
- Assisted in the implementation of new accounts, ensuring travel policies and information databases were successfully rolled out for long term success.
- Achieved significant savings on travel expenses by negotiating favorable contracts with airlines, hotels, and car rental agencies.
- Monitored industry trends and implemented best practices to continuously improve corporate travel programmes.
Skills
- Sabre GDS (Expert)
- SalesForce
- Zendesk
- Looker
- Google Suite & Microsoft Office
- Data analytics
- Client Relationship Management
- Vendor Relations
- Expense Control
Timeline
Account Manager, SMB
TravelPerk
01.2022 - Current
Case Manager
Porsche Cars GB
11.2020 - 01.2022
Corporate Travel Manager
FCM Travel Solutions
05.2015 - 03.2020
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