Georgia Marshall

My role as a service advisor at Caliber Collision is to work with body technicians to identify damages to vehicles and accurately reflect those damages in an estimate with supporting photos. Working for Caliber has put me back working the DRPs. I primarily write for USAA, Progressive, and Allstate. But have written for multiple other insurance companies while writing for my primary's. I no longer order my parts but monitor my pricing on a daily basis to ensure my estimates are charged correctly and making sure parts are available and delivered in a timely manner. I keep my customers up to date and continuously keep insurance companies in the loop of the repair status.

My role at Gilbert Paint and Body was to work with both body technicians and teardown technicians to identify damages to a vehicle and accurately reflect them in an estimate with supporting photos. With less DRP work i communicated frequently with insurance companies to work on getting estimates approved before starting repairs. I ordered parts and monitored pricing to ensure they were charged properly to the estimate. My final year working for Gilbert Paint and Body, i ran production while still fulfilling my service advisor position.

My role as a service advisor was to work with a teardown technician to identify damages on vehicles and accurately reflect those damages in an estimate with supporting photos. I kept customers informed of the repair process while working one on one with their insurance companies. I also ordered parts and monitored the pricing to ensure they were charged properly to the estimate to ensure the shop met there margins and followed DRP guidelines.

My role as a parts manager was to ensure that the parts delivered were not damaged. I mirror matched them to the replacement parts on the car. I was also responsible for invoicing the parts and confirmed part numbers matched what the service advisors had ordered.