Georgia Minjarez
Fresno,CA
Summary
Efficient, accurate and detail-oriented Salon Manager with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention.
Overview
11
11
years of professional experience
Work History
Beauty Salon Manager
National Nails
4910 East Kings Canyon #106
05.2013 - Current
- Boosted revenue through cross-selling additional products like premium hair care items or styling tools during appointments.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Increased client retention by implementing loyalty programs and offering tailored promotions.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Mentored junior staff members to help them advance their skills and grow professionally within the company.
- Implemented successful marketing strategies, resulting in a steady increase of new clientele.
- Continuously updated knowledge on industry trends, bringing innovative ideas into the salon''s offerings.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Maintained general appointment calendar and set shift schedules.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Ensured compliance with state regulations by maintaining up-to-date licenses for all employees and the facility itself.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Scheduled employees to maintain adequate coverage during business hours.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Conducted regular performance evaluations of staff members to identify areas of improvement and provide constructive feedback.
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Generated reports to track spa performance and make recommendations for improvement.
- Handled employee scheduling and coverage needs during business hours.
- Promoted business through marketing initiatives and use of social media.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed inventory effectively, reducing waste and ensuring timely product restocking.
- Monitored salon finances closely, implementing cost-saving measures to maximize profitability.
Education
Certificate - Administrative Office Certificate
Kaplan College
Clovis, CA01.2015
High School Diploma -
Elsinore High School
Wildomar, CA06.1997
Skills
- Loss Prevention
- Staff motivator
- Task Delegation
- Profit enhancement
- Staff Training
- Client Relations
- Performance Improvement
- Inventory controls
- Security measures
- Vendor Relations
- Guest Relations
- Bilingual Spanish/English
- Cleanliness and sanitation
- Customer Service
- Account Management
- Health and Safety Regulations
Timeline
Beauty Salon Manager
National Nails
05.2013 - Current
Certificate - Administrative Office Certificate
Kaplan College
High School Diploma -
Elsinore High School