Georgia Novak
Summary
Accomplished Motor Vehicles Cashier Trainer at the Secretary of State of Illinois, adept in new hire training and creative problem solving. Elevated staff productivity and customer loyalty through expert mentoring and exceptional service. Skilled in strategic planning and employee relations, consistently enhancing team performance and operational efficiency.
Overview
24
24
years of professional experience
Work History
Motor Vehicles Casher Trainer
Secretary of State of Illinois
08.2009 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided coaching and mentoring to employees.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Established and maintained quality control standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Floral Designer Assistant Manager
Stylish Stems
11.2005 - 08.2009
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
- Optimized workflow within the department by utilizing appropriate task delegation methods amongst team members.
- Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
- Participated in continuing education opportunities to stay current on industry trends and best practices.
Floral Designer
Painted Daisy
01.2005 - 09.2005
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
- Maintained cleanliness and organization of shop, enhancing shopping experience for customers.
- Enhanced store ambiance and customer satisfaction by designing seasonal floral arrangements for display.
- Implemented creative window displays, attracting passerby attention and increasing foot traffic.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Sales Associate /Floral Designer Assistant
Bonnie Flowers
06.2001 - 12.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and labeled floral arrangements.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Directed team to set up and keep banquet space clean and presentable for guests.
Education
Associate of Arts - Floral Design/ Business
Triton College
River Grove, ILAssociate of Arts - Business
Wilbert Wright College
ChicagoSkills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Employee relations
- Compliance training
- Decision-making
- Strategic planning
Languages
Greek
Elementary
Timeline
Motor Vehicles Casher Trainer
Secretary of State of Illinois
08.2009 - Current
Floral Designer Assistant Manager
Stylish Stems
11.2005 - 08.2009
Floral Designer
Painted Daisy
01.2005 - 09.2005
Sales Associate /Floral Designer Assistant
Bonnie Flowers
06.2001 - 12.2001
Associate of Arts - Floral Design/ Business
Triton College
Associate of Arts - Business
Wilbert Wright College
Similar Profiles
Megha PandyaMegha Pandya
Administrative Assistant I at Secretary of State of IllinoisAdministrative Assistant I at Secretary of State of Illinois
Jamie WhiteJamie White
Operations Assistant at Secretary Of State Of IllinoisOperations Assistant at Secretary Of State Of Illinois
Marisa KrystyniakMarisa Krystyniak
Public Service Clerk/ Accounting Revenue at Secretary Of State Of IllinoisPublic Service Clerk/ Accounting Revenue at Secretary Of State Of Illinois