Georgia Wattier
Monterey,TN
Summary
Accomplished in enhancing customer experiences and streamlining operations, I leveraged my strong multitasking abilities and customer service expertise at Wise Eye and other notable venues. By fostering team collaboration and maintaining rigorous health standards, I significantly improved service quality and operational efficiency. My adeptness in cash handling and inventory management underscores my comprehensive skill set in the hospitality sector.
Overview
3
3
years of professional experience
Work History
Bartender
Wise Eye
Crossville, TN
10.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
Cook/Hostess
Ruby Tuesday
Crossville, TN
05.2023 - 10.2023
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed to keep the dining area ready for every guest and cultivate efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Cook/Prep Cook/Server
Long Road Cafe
Crossville, TN
03.2022 - 12.2022
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas sanitized.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels.
- Collaborated and clear communication with coworkers during rush meal times, ensuring timely delivery of orders during peak hours.
Assistant Manager/Head Chef
Don't Matter Cafe
Monterey, TN
05.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Elevated restaurant''s reputation by consistently creating high-quality, visually appealing plated presentations that enhanced both taste appeal and overall dining experience for patrons.
- Led selection and training of sous chefs and kitchen staff, building cohesive and skilled team.
- Engaged with customers to gather feedback, using insights to refine dishes and service.
- Optimized kitchen layout for maximum efficiency, enabling faster preparation times without sacrificing food quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at the end of each shift.
- Coordinated all closing duties with employees, so the kitchen was sanitized and ready for morning shift and the breakfast rush.
Education
Diploma -
Bothell High School
Bothell, WA06.2007
Skills
- Detail Oriented
- Customer Service Expertise
- Strong Multi-tasking Ability
- Highly Dependable
- Team player attitude
- POS Expertise
- Customer Service Priority
- Health codes compliance
- Food Preparation
- Fast Learner
- Teamwork and Professionalism
- Works Well Under Pressure
- Quality Assurance
- Telephone Etiquette
- Staff Training
- Ability to Lift 30 Pounds
- Supply and Inventory Maintenance
Timeline
Bartender
Wise Eye
10.2023 - 06.2024
Cook/Hostess
Ruby Tuesday
05.2023 - 10.2023
Cook/Prep Cook/Server
Long Road Cafe
03.2022 - 12.2022
Assistant Manager/Head Chef
Don't Matter Cafe
05.2021 - 11.2021
Diploma -
Bothell High School