Karen Palma
Summary
Dedicated professional excelling in both independent and collaborative environments, effectively serving multiple customers during each shift. Proven expertise in managing daily operations while demonstrating strong interpersonal and multitasking skills in a fast-paced, customer-centric setting. Committed to enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Bartender
The Biltmore Hotel
Coral Gables, FL
07.2023 - Current
- Made friendly conversation with customers to provide enjoyable bar experience.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Resolved customer complaints in a professional manner.
- Managed stockroom inventory to ensure quick supply retrieval and refill, plus handled daily requisitions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively managed busy periods with poise, enhancing guests' experience.
- Executed end-of-day cash drawer balancing, maintaining fund integrity.
- Boosted sales by transitioning customers to top-tier products.
Pool and Beach Server
Eden Roc Miami Beach
Miami Beach, FL
01.2021 - 02.2023
- Greeted customers, provided menu, answered questions and recommended specials to increase profits.
- Upheld high standards of sanitation in accordance with health department regulations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Managed restocking of supplies to ensure smooth operations at opening and closing.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Carrabba's Restaurant
Miami, FL
01.2018 - 05.2021
- Ensured prompt and courteous guest seating.
- Coordinate table bookings to maximize dining room efficiency.
- Expedited table turnover by efficiently clearing and resetting dining spaces.
- Polished silverware to maintain pristine appearance.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Skills
- Bilingual
- Engaged Listener
- Dependable Team Member
- Solution-oriented
- Interpersonal skills
- Adaptable Learner
- Passionate about quality and service
- Customer service
- Detail oriented
- Experienced with Digital Tools
- Effective Organization
Timeline
Bartender
The Biltmore Hotel
07.2023 - Current
Pool and Beach Server
Eden Roc Miami Beach
01.2021 - 02.2023
Server
Carrabba's Restaurant
01.2018 - 05.2021