SIANA PIERCE
Portland,OR
Summary
Performance-driven, detail-oriented individual who effortlessly connects with patrons and colleagues and provides exceptional customer service. Proactive, well-organized natural leader successful at multitasking and problem solving. Self-motivator, skilled communicator and high-energy team player.
Overview
6
6
years of professional experience
Work History
Bartender
Revolution Hall
04.2023 - Current
- Served and maintained large volumes of 900+ customers during sold out events/weekend nights without compromising the quality of service or drink preparation.
- Collaborated with fellow bartenders and production staff to ensure seamless coordination and timely service during busy events.
- Contributed to increased event satisfaction by promptly addressing guest inquiries and resolving any issues that arose.
- Promoted a safe environment for guests by consistently monitoring alcohol consumption patterns and intervening when necessary.
Lead Bartender
Jojo
09.2022 - 04.2023
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
Sales Associate
Straightaway
05.2021 - 12.2022
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Bartender
Gado Gado
10.2021 - 08.2022
- Operated efficiently in high-volume setting while maintaining quality and presentation of beverages
- Reduced wait times for drinks by efficiently managing bar prep and steps of service.
- Increased customer satisfaction by providing knowledgeable, attentive service and crafting beverages with the highest quality ingredients.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender/Server
Vintage Cocktail Lounge
06.2021 - 02.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Brand Ambassador
Trail Distilling
06.2020 - 08.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Bartender
Bistro Agnes
03.2018 - 03.2020
- Applied extensive knowledge of beer, wine and spirits to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Prepared classic, modern, and unique cocktails tailored to each guest's personal taste
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Created visually stunning garnishes and glassware arrangements to enhance the overall presentation and appeal.
- Maintained impeccably clean, attractive and well-organized bar area.
Education
Master of Science - Computer Science
Portland State University
Portland, OR06.2026
Associate of Science - Computer Science
Portland Community College
Portland, OR06.2023
Bachelor of Science - Behavioral Neuroscience
Western Washington University
Bellingham, WA03.2016
Skills
- Outgoing personality
- Customer- and service-oriented
- Energetic self-starter
- Complex Problem-Solving
- Detail oriented
- Team player mentality
- Fast Learner
- Quality Assurance
- Suggestive Selling
- Clear and effective communicator
Timeline
Bartender
Revolution Hall
04.2023 - Current
Lead Bartender
Jojo
09.2022 - 04.2023
Bartender
Gado Gado
10.2021 - 08.2022
Bartender/Server
Vintage Cocktail Lounge
06.2021 - 02.2022
Sales Associate
Straightaway
05.2021 - 12.2022
Brand Ambassador
Trail Distilling
06.2020 - 08.2021
Bartender
Bistro Agnes
03.2018 - 03.2020
Master of Science - Computer Science
Portland State University
Associate of Science - Computer Science
Portland Community College
Bachelor of Science - Behavioral Neuroscience
Western Washington University
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