Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgiana Gardner

Charlotte,NC

Summary

Accurate and efficient Data Entry Research Professional with keen eye for detail and commitment to maintaining data integrity. Leverage proficiency in entering, organizing, and verifying large volumes of information while adhering to strict deadlines and quality standards

Overview

25
25
years of professional experience

Work History

Operations Analyst III

Farmers Insurance Company
04.2021 - 09.2023

Skilled at working independently and collaboratively in a team environment. Self motivated, with a strong sense of personal responsibility. Manage time efficiently to complete all task within deadlines.

  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Testing of embedded software applications. Generated reports detailing findings and recommendations.
  • Validated results and performed quality assurance to assess the accuracy of data.

Service Operations Supervisor

Metlife Auto & Home (now Farmers)
12.1998 - 04.2021

Supervised ongoing daily production phases. Cultivated professional working relationships with peers, supervisors and managers. Managed staff hiring, training, and supervision. Located and resolved problems with team production and performance to maintain consistent quantity levels.

  • Kept accurate and detailed records of personal progress and productivity. Implemented policies and standard operating procedures for continuous improvement. Maintained a yearly quality goal of 98%.
  • Oversaw inventory and product stock to develop and maintain inventory controls, resulting in cost savings and reduced overages.
  • Conducted performance reviews, offering praise and recommendations for improvement.
  • Increased customer satisfaction and grew business by maintaining close relationships with the customers.


Education

Associate in Insurance Services & Insurance -

Insurance Institute of America
Philadelphia, PA

Skills

Microsoft Word Policy Services Service Level Agreements Some Microsoft Excel Data Entry Daily Reporting Assessing Training Needs Employee Timesheet Processing Insurance Knowledge Help Desk Support Clerical Support Corrective Action Data Analysis Data Research

Timeline

Operations Analyst III

Farmers Insurance Company
04.2021 - 09.2023

Service Operations Supervisor

Metlife Auto & Home (now Farmers)
12.1998 - 04.2021

Associate in Insurance Services & Insurance -

Insurance Institute of America
Georgiana Gardner