Georgina Gustave
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Total commitment to superior customer/patient service. Ability to multi-task with ease in high-volume, fast-paced environment. Extremely resourceful and creative in problem-solving. Sensitivity to confidential information; knowledge of medical terminology.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor Lab Clerk
Mount Sinai Morningside Hospital
08.2022 - 01.2024
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Prioritized urgent samples effectively, optimizing turnaround time for critical patient care needs.
- Devised and implemented processes and procedures to streamline operations.
Lab Clerk
Mount Sinai Morningside Hospital
03.2020 - 08.2022
- Maintained strict adherence to HIPAA regulations regarding patient confidentiality when dealing with sensitive patient information.
- Prioritized urgent samples effectively, optimizing turnaround time for critical patient care needs.
- Delivered exceptional customer service to patients, answering questions about laboratory process, test results, and billing issues when necessary.
- Developed comprehensive knowledge of various types of specimen collection methods, ensuring proper handling of each sample type received.
- Recorded and analyzed data to produce reports of results.
- Trained and supervised junior technicians in laboratory protocols.
- Developed new protocols and improved existing laboratory processes.
Accessioner
Lenco Diagnostic Laboratory
06.2013 - 02.2020
- Reduced turnaround times for results by streamlining accessioning processes and procedures.
- Demonstrated exceptional attention to detail when verifying patient demographics, order accuracy, and specimen integrity before accessioning samples.
- Maximized productivity by effectively managing time-sensitive tasks such as STAT orders while maintaining quality standards for routine testing requirements.
- Upheld compliance with regulatory standards by diligently adhering to established policies for specimen handling, storage, and disposal.
- Bolstered customer satisfaction levels by responding promptly to questions or concerns from clients related to test results or sample submission guidelines.
- Collaborated with team members to ensure timely completion of all laboratory tasks and assignments.
Education
High School Diploma -
Erasmus Hall Campus of Science And Mathematics
Brooklyn, NY06.2006
Skills
- Training and mentoring
- Goal-Oriented
- Complex Problem-Solving
- Strategic Planning
- Analytical Thinking
- Internet Explorer & Microsoft Windows 97, 98, 00
- Microsoft Office
- Lab Daq
- SunQuest
- Epic
Career Path
- Supervisor Lab Clerk, Mount Sinai Morningside Hospital, New York, NY, 2021, Present, Check clinical requisitions, Upholding health and safety protocols, Implements new programs, test methods, and instrumentation, Completes operational requirements by scheduling and assigning employees, Counsels and disciplines employees as needed to achieve productivity and goals, Adheres to specimen test preparation and procedures, Maintains medical laboratory staff by recruiting, selecting, orienting and training employees
- Lab Clerk, Mount Sinai Morningside Hospital, New York, NY, 2020, 2021, Received and process specimens, Aliquot and distribute specimens for reference laboratories, Ensure quality and quantity of specimen for references laboratories, Direct physicians / nurses on proper collections of specimens, Train new co-worker on the standard workflow of the laboratory, Perform equipment maintenance, Data entry, Customer care, Verification of quality assurance logs
- Accessioner, Lenco Diagnostic Laboratory, Brooklyn, NY, 2013, 2020, Set up and run lab requests, Schedule appointments in a timely fashion, Dispatch Pickups, Exercise judgment in evaluating and reporting results in consultation with pathologists, Perform equipment maintenance, Data entry
- Kindergarten Para-Professional, St. Francis of Assisi School, Brooklyn, NY, 2006, 2013, Assisted the teacher with instructional activities, Alerted teacher to special needs of individualized students, Helped maintain order in classroom, Monitored students' progress, Prepared instructional materials, Assisted in providing individual as well as small group instruction to academically challenged students
- Receptionist, Cabrini Medical Center, Manhattan, NY, 2005, 2006, Scheduled appointments, maintain and update appointment calendars, Filed and maintained patient's records, Operated telephone switchboard to answer, screen, and forward calls, Maintained HIPPA laws, Greeted all patients entering the establishment, determined nature and purpose of visit, and direct or escort them to specific destinations within the medical center., Faxed important medical records to designated areas as requested
References
EXCEPTIONAL REFERENCES AVAILABLE UPON REQUEST
Certification
- Certified CRCST, HSPA - 2024 (Provisional)
- Decontamination and Sterilization of Medical Devices- World Health Organization - (2024)
- Medical Equipment Electrical Safety Testing- World Health Organization-(2024)
Timeline
Supervisor Lab Clerk
Mount Sinai Morningside Hospital
08.2022 - 01.2024
Lab Clerk
Mount Sinai Morningside Hospital
03.2020 - 08.2022
Accessioner
Lenco Diagnostic Laboratory
06.2013 - 02.2020
High School Diploma -
Erasmus Hall Campus of Science And Mathematics
- Certified CRCST, HSPA - 2024 (Provisional)
- Decontamination and Sterilization of Medical Devices- World Health Organization - (2024)
- Medical Equipment Electrical Safety Testing- World Health Organization-(2024)
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