Georgina Lazo
El Paso,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Hardworking Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
04.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted supervision with team topics
- Assisted colleagues on how to improve certain metrics
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Fast Food Worker
Whatabuger
08.2020 - 03.2022
- Kept customer and food preparation areas clean and well-organized.
- Served orders to customers at windows, counters and tables.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Communicated effectively with management regarding operations issues or concerns.
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Provided support to fellow team members when needed during busy periods.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
High School Diploma -
Franklin High School
El Paso, TX06-2021
Skills
- Call Management
- Complaint resolution
- Quality Assurance Controls
- Customer Education
- Conflict Mediation
- Professional telephone demeanor
- Coaching and Mentoring
- Team Player
- Leadership/communication skills
- Customer service
- Multi-tasking strength
- Excellent people skills
- Flexible schedule
- Cash register operation
Accomplishments
Received awards for being a top performer. Promoted to the highest representative level at spectrum
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Charter Spectrum
04.2022 - Current
Fast Food Worker
Whatabuger
08.2020 - 03.2022
High School Diploma -
Franklin High School
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